Pollo Lounge and Grill

4.0
463 reviews

About

Chicken Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Pollo Lounge and Grill
225a Bowdoin St, Boston, MA
02125, United States

Hours

Reviews

4.0
463 reviews
5 stars
263
4 stars
70
3 stars
51
2 stars
20
1 star
59

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the food as delicious and flavorful, there were numerous complaints about incorrect orders, missing items, and food quality issues such as overcooked or burnt dishes.

Service Issues

Customers frequently reported poor service, including rude staff, language barriers, and long wait times for orders, both in-house and for delivery.

Ambiance

The restaurant's atmosphere received mixed reviews; some enjoyed the lively environment, while others found the loud music and bar-like setting uncomfortable for dining.

Pricing Concerns

Several reviews mentioned that the prices were high relative to portion sizes and food quality, leading to dissatisfaction among customers.
  • DS
    Diana S
    Dec 26, 2025
    2.0
    Pastelillo are very very dry ,chicken dry
  • JA
    Jonathan arias
    Nov 15, 2025
    5.0
    Good food
  • EP
    Elier Perez
    Nov 13, 2025
    5.0
    Excellent food 🄘.
  • NU
    Nicole A. Sena Urbaez
    Nov 8, 2025
    5.0
    Riquisimo todo šŸ©·šŸ™šŸ»complaci mi antojo šŸ˜ Gracias
  • JB
    Judy Barcus
    Oct 14, 2025
    1.0
    We didn’t get the food that we ordered and when we called back, they pretended not to speak English, so couldn’t get any more with them, they kept saying they sent it to us, but we didn’t get it finally had to hang up the phone and just forfeit the food