Business Details
About
Japanese Restaurant
Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection. Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutNot available
- Credit cardAvailable
Location
Hours
Reviews
4.3
723 reviews
5 stars
498
4 stars
84
3 stars
53
2 stars
32
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the attentive and friendly service, there were significant complaints about the front-of-house staff being rude and unprofessional, particularly during busy times.
Food Quality
The food received high marks for freshness and flavor, especially sushi and robata dishes, but some customers noted inconsistencies and a decline in quality over time.
Atmosphere
The restaurant's ambiance was frequently described as vibrant and chic, ideal for special occasions, although some found it too loud or distracting.
Reservation Issues
Several reviews highlighted problems with reservations, including long wait times and poor handling by the hostess staff, leading to a negative first impression for some guests.
Pricing Concerns
Many customers felt the prices were high, with some expressing that the value did not match the quality of food and service received.
- JLJessica Lavoie1 day ago1.0I had one of the most disappointing dining experiences I’ve ever had at Zuma during my husband’s 40th birthday celebration. We booked a pre-planned tasting menu in advance — the kind of menu that naturally runs longer — and the pacing of the entire evening was fully controlled by the restaurant. We were also ordering and enjoying multiple bottles of wine throughout the night, so we were clearly engaged, celebrating, and spending. Despite all of this, while we were still in the middle of the meal (again, timed and paced by them), a manager came over and abruptly told us that if we didn’t leave within 15 minutes, we’d be charged an additional $500. It was shocking and deeply embarrassing. We weren’t lingering, we weren’t delaying the meal — we were literally eating the courses they brought out at the pace they set. As a result, we were essentially rushed out of the restaurant. We didn’t finish our dinner, and the dessert we had prepaid for was never served. What should have been a special, celebratory, thoughtfully planned evening ended with us feeling blindsided, unwelcome, and pushed out the door. For a restaurant with this reputation and price point, the lack of professionalism and respect was unbelievable. I would strongly caution anyone considering hosting a special event here — the experience completely ruined what should have been a memorable night.
- CCCam Cameron2 days ago5.0Great spot for a date night or a girls night out! Ordered sushi and the wagyu gyoza both were delicious & flavorful! I will say this restaurant offers small portions and is pretty pricy but definitely worth going at least once! It's definitely an experience!
- AUAkin UlusoyNov 16, 20254.0Zuma is not bad among Japanese restaurants, but it's not top-notch. We were a bit disappointed. I think our expectations were too high. We went in expecting the food to be good and standard, nothing outrageous. What about the atmosphere? It was spot on. Thanks anyway.
- SLS LNov 7, 20255.0Elegance from the front door of the Four Seasons hotel to the entrance of Zuma on the second floor. Greeted warmly by a beautiful dark and perfect yet dimly lit interior that only matches the quality of the service and the food. The menu offers just the right amount of unique choices alongside traditional sushi stalwarts. To top it off a unique twist on a fantastic desert menu underscores you're dining in fine fashion.
- JSjenni StylezNov 1, 20255.0I brought my friend out to eat for a celebration. It’s been years since I’ve last visited but the customer service, atmosphere and vibe is still top tier 🤌🏾 I love the hospitality and how the staff treat their guests. Everyone is well spoken, knowledgeable and friendly. The food is soooooo good, oh my god! I ordered the seared scallops- it was well seasoned and super fresh, Wagyu gyoza was finger licking goodtttttt!!! Mmhm oh the california maki sushi… so good. My overall experience has always been great!
Frequently Asked Questions About Zuma Boston
What type of cuisine does Zuma Boston specialize in?
Zuma Boston offers Japanese cuisine with an informal izakaya dining concept.
Where is Zuma Boston located?
Zuma Boston is located on the 2nd Floor of the Four Seasons Hotel at One Dalton Street in Boston, MA 02115.
What are the regular opening hours for Zuma Boston?
Zuma Boston is open Monday to Friday from 5:00 PM to 10:00 PM, with extended hours on some days. On Wednesday to Sunday, lunch hours are also available from 12:00 PM to 3:00 PM (Saturdays and Sundays start lunch at 11:30 AM).
Does Zuma Boston serve brunch, and when is it available?
Brunch is served on Saturdays and Sundays from 11:30 AM to 3:00 PM. It is closed for brunch on other weekdays.
Does Zuma Boston have options for vegetarians and vegans?
Yes, Zuma Boston serves vegetarian and vegan dishes as part of its menu offerings.
Can I make a reservation at Zuma Boston online?
Yes, reservations can be made online through their reservation platform at http://www.sevenrooms.com/reservations/zumaboston.
What payment methods are accepted at Zuma Boston?
Zuma Boston accepts American Express, MasterCard, and Visa credit cards, as well as debit cards; cash is not required.
Is there a bar onsite at Zuma Boston?
Yes, Zuma Boston features an onsite bar that serves cocktails, beer, and wine.
Are there any notable hotels nearby Zuma Boston for visitors?
Yes, nearby hotels include the Four Seasons Hotel One Dalton Street, Boston, where Zuma Boston is located, as well as the Sheraton Boston Hotel and Hilton Boston Back Bay. These hotels provide convenient accommodation options for visitors dining at Zuma Boston.
What nearby attractions can I visit before or after dining at Zuma Boston?
You can visit Four Seasons One Dalton Valet for parking, The Wellness Floor at One Dalton for spa services, and Flour Bakery and Cafe for a coffee or bakery stop. Northeastern University’s Center for Research Innovation and the historic First Church of Christ Scientist are also close by for sightseeing or activities.