Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
854 reviews
5 stars
286
4 stars
154
3 stars
145
2 stars
95
1 star
174
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary significantly, with many reports of rude staff and poor management, especially during night shifts.
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Food Quality
Food quality is inconsistent, with complaints about cold, undercooked, or poorly prepared items, while some customers noted fresh and hot food on occasion.
Speed of Service
Service speed is often criticized, with long wait times reported in both drive-thru and dine-in, particularly during busy hours.
Staff Friendliness
While some customers praised friendly staff, many others experienced unprofessional behavior and a lack of attentiveness.
- JZJ ZeiglerOct 25, 20255.0They didn't have their pumpkin pies ordered through the app when I arrived curbside they offered suggestions for replacement items, Requested 2 sausage biscuits they fulfilled request
- RDRobyn DrewryOct 5, 20251.0My order was rang up incorrectly on one of my mcdoubles ( was supposed to be cheese and ketchup only on both of the mcdoubles I ordered ) so I let them know at the window before even getting our food. Once we got it I had 1 mcdouble made all the way and 2 with cheese ketchup and mustard... so I pulled over and went inside... and asked for 2 made the way I ordered twice already... the manager didn't seem to wanna be there and did not have a customer service attitude... got two more mcdoubles and one is made correctly and the other didn't have any cheese. I had already been at this location for 20 to 30 mins and I was so mad I just left and this is not the only bad experience I've had with the night crew... I go there all the time during the day and day crew is amazing and I love them. Some of them even know me by name. But night crew is always a nightmare and I will not be visiting this location ever again if the night crew can't get their selves in order and at least be nice to the people who are extremely nice to them even know they had screwed up my order multiples times. It wasn't the new girls at the window or the one in the kitchen that I'm upset with. It was the manager on duty around 8pm October 5th 2025. I was a manager for years and you ma'am need to work on your customer service or don't be in a leadership role. Period.
- AAAlyssaSep 5, 20251.0Evetu drink was horrible. Had to throw my cup away
- JMJoshua MccoyAug 14, 20251.0Yall might as well take the Frappe off of yalls menu at this point
- TPTiffany PittardAug 13, 20251.0They have the worst service than any other McDonald's I have been to. Its hot and I wanted to get an iced coffee. I decided to skip the drive through and go inside and when I get there its just employees having a conversation with each other and I had to wait for their conversation to end for the cashier to even look at me, no greetings, no sorry about your wait or anything. I asked her if they are serving coffee right now and she said I'll have to make you a pot. I said I wanted a mocha frappe and she told me no. Said they werent doing them right now. I was in the middle of asking her what time they do them and before I could even finish my sentence, she walks away from me and pretends to do something else, wouldn't even look at me. I was already having a bad day and to be disrespected like this.... I hope she gets fired because she obviously doesnt want to work anyways and is freaking rude to people coming in. She was the cashier wearing blue talking to the male employee instead of doing her job. I walked away without ordering a single thing and I will not be ordering from this location again. This was about 1pm today August 13th. Edit: I just called up there and the lady on the phone who answered said it was her that I spoke to at the front and she's the manager.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 8023 Desiard Hwy, Monroe, LA?
McDonald's is open from 5:00 AM to midnight Monday through Wednesday and Sunday, and from 5:00 AM to 1:00 AM Thursday through Saturday.
During what hours does the McDonald's drive-thru operate?
The drive-thru operates from 5:00 AM to midnight Monday through Wednesday and Sunday, and from 5:00 AM to 1:00 AM Thursday through Saturday.
What delivery services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's for delivery?
You can order for delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on Apple and Android devices.
What payment options are accepted at this McDonald's location?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
Where is McDonald's located?
McDonald's is located at 8023 Desiard Hwy, Monroe, LA 71203, United States.
Are there any banking facilities near McDonald's in Monroe, LA?
Yes, First Horizon Bank, IBERIABANK, BancorpSouth Bank, and Cadence Bank are nearby, providing convenient options for banking before or after your visit to McDonald's.
What local shops and services can I visit near McDonald's on Desiard Hwy?
Close by you can find Bestz donuts (bakery and smoothie bar), Lakeshore Ace Hardware, Terry's Barber Shop, and L J Nails LLC beauty salon, offering a variety of shopping and personal care options around your meal.
What attractions or public services are near McDonald's that I could explore?
Nearby points of interest include Louisiana DOTD Department of Transportation & Development and Bayou Trade Days flea market, providing chances for errands or shopping visits before or after dining at McDonald's.