Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported a mix of experiences with staff, ranging from friendly and efficient service to rude and unhelpful interactions.
Food Quality
While some customers praised the freshness and taste of certain items, others complained about cold, undercooked, or incorrect orders.
Cleanliness
Several reviews noted issues with cleanliness, including dirty tables and unsanitary food conditions.
Operational Issues
Frequent complaints about long wait times, incorrect orders, and inconsistent hours of operation were highlighted.
Management Concerns
Negative feedback regarding management behavior and leadership was common, with calls for better training and oversight.
TT
TQ
Nov 9, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ McDonald’s on Airline Drive — Fancy Fries and Football Vibes 🍟🏈
I’ve been to a lot of McDonald’s in my day, but this one right here on Airline, across from the Jefferson Performing Arts Center, is really showing out. The moment you walk in, you can tell this isn’t your regular golden arches. They’ve got tribal-style designs running along the walls, bright yellow accents popping everywhere, and the same type of flooring I have at home — so you know I was impressed.
The decor features clean white subway tiles with words like crispy fries and delicious burgers written across them, giving it a modern, almost artsy feel. And the lighting? They’ve got these interactive table lights that flicker and glow like McDonald’s is trying to set the mood for your Quarter Pounder. I said, “Okay McDonald’s, I see you trying to be grown and classy.”
But the best part? They’ve got a big TV inside showing the game. I’ve always said more fast food spots need TVs, so folks can sit, eat, and watch the Saints stress us out all at once. And if you’ve got kids, they’ll love it too — there’s a spotless indoor playground that’s modern, clean, and clearly well-maintained. They even have the safety rules posted, which I appreciated.
I stopped by on a Sunday, and it wasn’t crowded at all. I sat there, watching football with fries in hand, thinking this might be the most peaceful McDonald’s experience in Jefferson Parish history. Who knew I needed a McDonald’s with a TV and a playland to feel this good about life?
SB
Shan Brown
Nov 8, 2025
1.0
I live a few blocks from this location but when I’m out running errands, I often stop by to get a burger and fries. The staff are all very friendly and pleasant, but the burgers look like they are about half the size of other McDonals locations and the fries, if they’re hot, they taste like they’ve been sitting around for a while. I stopped coming here and prefer the Veterans, Clearview or Severn locations. Food is always fresh and the burgers are bigger.
TR
Tripp Rabalais
Oct 28, 2025
5.0
Greeted when we walked in, smiling faces, great service. The way a McDonalds should be run. A+
JM
Josh Menard
Oct 19, 2025
4.0
One of the better locations having better food service and speed.