McDonald's

3.3
1030 reviews
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Business Details

3532 Severn Ave, Metairie, LA
70002, United States
(504) 889-2559
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3532 Severn Ave, Metairie, LA
70002, United States

Hours

Reviews

3.3
1,030 reviews
5 stars
346
4 stars
187
3 stars
174
2 stars
88
1 star
235

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced long wait times and rude interactions.

Food Quality

Several reviews mentioned issues with food temperature and incorrect orders, leading to dissatisfaction.

Cleanliness

While some customers noted the restaurant was clean, others reported unsanitary conditions and concerns about food safety.

Management Issues

There were complaints about poor management and lack of training for staff, impacting overall service and customer experience.

Customer Experience

Mixed experiences were reported, with some customers feeling valued and others expressing frustration over service and order accuracy.
  • BD
    Brandy Dupuy
    Nov 17, 2025
    1.0
    Went through the drive thru and I ordered two spicy chicken sandwiches, they gave me the wrong order. So I went inside to get my right order. I assume the lady that I spoke to was a manager. Needless to say say she was extremely rude, I was supposed to get money back because they overcharged me for my order and she didn’t even give me my money owed. This is extremely frustrating, having people that don’t like people, working in customer service.
  • TC
    Troy Chatelain
    Nov 10, 2025
    1.0
    Whoever worked drive up taking morning orders on 11/10/25 is the rudest POS ever
  • AB
    angela boyles
    Nov 9, 2025
    5.0
    Stopped here at 10:45 PM Went inside and was very welcomed even though it was close to closing time in the dining room. Manager was amazing!
  • YR
    Ya'Shan Randle
    Oct 24, 2025
    1.0
    I had to wait for my food which is fine but my frappe was already made so it was like chocolate milk and no syrup for my big breakfast I AM PISSED!!!!!!
  • DM
    Danny McGovern
    Oct 14, 2025
    4.0
    Occasional long lines... But a lady by the name of Treme makes the morning nice.
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Frequently Asked Questions About McDonald's

What are the operating hours for in-person dining at McDonald's on weekdays?

McDonald's in-person dining is open from 5:00 AM to 11:00 PM Monday through Thursday, and also on Friday and Saturday, with Sunday hours from 5:00 AM to 11:00 PM.

When is McDonald's drive-through service available?

The drive-through at McDonald's operates from 5:00 AM to 11:00 PM Monday through Thursday, extends to midnight on Friday and Saturday, and is open until 11:00 PM on Sunday.