Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2669 Derek Dr in Lake Charles, LA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Multiple customers reported poor service, including rude staff and long wait times for orders.
Food Quality
Inconsistent food quality was noted, with some customers receiving overcooked or incorrect orders.
Positive Staff Interactions
Several reviews highlighted friendly and helpful staff, particularly mentioning specific managers who provided excellent service.
Order Accuracy
There were numerous complaints about incorrect orders and issues with delivery, leading to customer dissatisfaction.
Management Concerns
Feedback indicated a need for better management and training to improve overall service and customer experience.
NJ
Naenae Jones
4 days ago
1.0
Every time I order from this location I never get the sauces dips that I ordered yall are bs. I Ask the driver to make sure they with the order, oh yes they are in there bs again
BB
Brian
4 days ago
5.0
Tthe absolute best pizza in town
NR
nida rafique
Jan 3, 2026
1.0
This was a very disappointing experience at Pizza Hut. My order was already ready and sitting in the oven, yet when I politely asked the lady at the kitchen if my order was ready, she responded with a very bad attitude and told me, “Please bear with me,” and said that if the information in my email was wrong, then I had to follow what she was saying.
The problem is — my food was already ready. Another staff member later came and handed me my order, which clearly proved that she was wrong. Instead of checking properly, she kept insisting and speaking rudely, as if I was the problem.
There was no professionalism, no courtesy, and no respect for customers’ time. If the order is ready, staff should acknowledge it instead of arguing and showing attitude. This kind of behavior is unacceptable and really ruins the experience.
I expect much better customer service from Pizza Hut.
TF
Tonya Focht
Dec 14, 2025
1.0
Managers, rode, he ignores you.You asked him he walks away
JG
Julia Lynn Gutierrez
Nov 8, 2025
5.0
TRAVIS has great customer service!! Had an issue with doordash delivering my order and he fixed it expeditiously!!! Very impressed 👏