McDonald's

3.3
1911 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2571 Viking Dr, Bossier City, LA
71111, United States

Hours

Reviews

3.3
1,911 reviews
5 stars
592
4 stars
390
3 stars
365
2 stars
184
1 star
380

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Customer Service

Numerous complaints were made about rude and unprofessional staff, with some customers feeling disrespected during their interactions.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and dining areas, contributing to a negative overall experience.

Food Quality

While some customers enjoyed the food, there were consistent reports of cold or poorly prepared items, impacting overall satisfaction.
  • CL
    Christina L.
    Dec 31, 2025
    1.0
    You will wait for over 30 minites for no apparent reason what so ever. Every time. No matter what time of day.
  • FU
    Frostbyte Unleashed
    Dec 17, 2025
    1.0
    Ordered breakfast through the app, checked in before 10:30 am. Got to the speaker and was told that I had to cancel my order, because they was not making breakfast anymore, it was barely 10:30. Now have to wait 1 to 7 business days to get my money back. I have been in this location numerous times and held my tongue, because young people need jobs too. But when you go in as for door dash they treat you like garbage, employees sitting on top of the tables with their friends. All of them are playing. Manager does not come out of the office. As a customer my orders are never right and as a door dasher Im getting chewed out by the customer that their orders are not correct.
  • SW
    Sam W
    Dec 16, 2025
    1.0
    They rude as hell up in there. Sorry not sorry. Every time I go to McDonald's for a door dash or Uber they are unbelievably shitty. I guess that's what to be expected here though.
  • LL
    Louis
    Dec 14, 2025
    1.0
    While traveling through Bossier City, La, I pulled in for a quick meal at the McDonald's right off Airline & I-220. I ordered a Double Quarter Pounder Meal. I pulled to the 1st window, gave the assistant my debit card, watched her as she swiped, she handed me my card with a receipt but I didn't look at the receipt to confirm the correct charged, pulled to the next window. The assistant started to give me 2 beverages is when I advised that wasn't my order, should only have a large coke and confirmed my order. I was then advised to pull forward and my order would be right out. A short time later, another assistant approached my vehicle informing me that my debit card declined, I said, no, I saw the lady swipe my card. That assistant advised she would be right back. Soon afterwards the 1st assistant who took my payment appeared at my vehicle and inform me that she never swiped my card but accidentally handed me another customer's receipt. At that point, I looked at the receipt and noticed it was for $25.60 (always take time to confirm your charge). Immediately I accessed my online banking to confirm if there was an actual charge and sure enough, there was a charge but not for my $12.60 meal but instead, a charge for $25.60. I decided to go inside to get this matter resolved. Immediately I was informed that there was an error made with my order and was charged the wrong amount. I was given a receipt that showed a refund for $25.60 had been applied and for the confusion, I was handed my initial meal at no cost (customer appreciation). BUT, wait, let's not celebrate yet. A short while later after I got back on the road, it was time to enjoy my meal is when I was faced with yet another surprise. There was NO double quarter pounder but a basic regular hamburger (ketchup, cheese, & patty). You gotta love how those employees appeared to go above and beyond for I guess we'll say customer satisfaction. After that employee's sccew up, she never intended to give me a free double quarter pounder meal but instead decided to be-little me all the more by switching sandwiches.
  • AW
    Armand Wong
    Dec 12, 2025
    3.0
    My drive-thru visit was extremely disappointing. ​While I was greeted and told they were ready to take my order, the service quickly deteriorated. After placing the first item, there was a long, silent pause—I had no idea if they were listening or not. They eventually asked me to repeat my entire order, which was frustrating and added unnecessary time to the process. ​Overall, the drive-thru was very slow. Compounding the poor communication and slow speed, my order was incorrect (missing small fry) when I finally received it. ​This location needs to drastically improve its communication, speed, and order accuracy.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2571 Viking Dr, Bossier City?

McDonald's is open from 5:30 AM to 11:00 PM on most days, with extended hours until 4:00 AM on Tuesdays and until 1:00 AM on Fridays and Saturdays.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:30 AM to 11:00 PM on most days, open until 4:00 AM on Tuesdays, and until 1:00 AM on Fridays and Saturdays.