McDonald's

3.6
682 reviews
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Business Details

584 Village Drive, Prestonsburg, KY
41653, United States
(606) 886-3442
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
584 Village Drive, Prestonsburg, KY
41653, United States

Hours

Reviews

3.6
682 reviews
5 stars
260
4 stars
139
3 stars
132
2 stars
52
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

There were numerous complaints about food being cold, improperly cooked, or not meeting expectations.

Staff Attitude

Several reviews highlighted rude or unhelpful staff, particularly from management.

Cleanliness

Customers noted dirty dining areas and poor maintenance of the restaurant.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by the negative feedback.
  • TH
    Tiffany Hunter
    Dec 14, 2025
    5.0
    Friendly and very good food
  • JQ
    Jonathan Quisenberry
    Dec 11, 2025
    5.0
    It is what it is. McDonald's is something to eat when you want something fast, cheap and safe.
  • AS
    ANGEL STEPHENS
    Dec 6, 2025
    2.0
    30 minutes in drive thru on a mobile order to be parked and be forgotten about. Had to walk in to get my food. Manager was running around screaming she is going to lock the doors and quit.
  • JL
    Jimmy Lewis
    Nov 30, 2025
    2.0
    If you go inside you better bring your winter coat. It was in the low 60's and workers in the kitchen was even wearing coats. They are more interested in the drive thru than customers waiting at the counter. The manager on duty gave me a look when after we had been standing there for several minutes and I asked if anyone was working the front. No ketchup in the canister and was given 1 napkin apiece. Wife ordered a Big Mac with extra pickers and she got nit one pickel. Just dont go there.
  • JR
    James Sweeney (Rerun)
    Nov 24, 2025
    5.0
    Same as the rest !
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Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's in Prestonsburg, KY?

The McDonald's at 584 Village Drive in Prestonsburg, KY is open from 4:30 AM to 11:00 PM Monday through Thursday, 5:00 AM to 11:00 PM on Friday and Saturday, and 5:30 AM to 11:00 PM on Sunday.

What are the drive-thru hours for this location?

The drive-thru is open from 4:30 AM to 11:00 PM Monday through Thursday, 4:30 AM to midnight on Friday and Saturday, and 5:30 AM to 11:00 PM on Sunday.