McDonald's

3.5
1488 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 S Hendren Way, Nicholasville, KY
40356, United States

Hours

Reviews

3.5
1,488 reviews
5 stars
506
4 stars
306
3 stars
307
2 stars
130
1 star
239

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Service quality varied significantly, with some customers experiencing rude staff and unhelpful responses.

Food Quality

Food quality was inconsistent, with complaints about cold, poorly prepared, or incorrect items.

Drive-Thru Experience

Drive-thru service was often slow, with long wait times reported by multiple customers.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, impacting overall customer satisfaction.
  • JB
    Jessica Bain
    Nov 3, 2025
    1.0
    This McDonalds is ALWAYS ALWAYS out of something!!! It’s disgusting in the dining room. The floor the tables, the drink area. And please tell me how they run out of espresso for 3 or 4 days. Not that this review will make a difference BUT if everyone would stop supporting this business the owners might actually do something about the mess this place has become.
  • CJ
    Carleigh Jackson
    Nov 2, 2025
    2.0
    Every single time me and my Fiance have come to this location they have managed to mess up his order, this has been reoccurring today it was 2 sausage breakfast burritos and instead of getting that he ended up with a sausage mcgriddle. Genuinely tired of this happening.
  • NT
    Nothing But The Truth
    Oct 30, 2025
    1.0
    Worst McDonald’s in town stay away go to the one on Main Street, They have screwed up my order so many times it’s insane, I’m normally not a person to get upset and complain, but this has just gotten ridiculous. I purchased two Monopoly tickets on my food from the McDonald’s app, After picking up the food and getting home, we realized none of the food had stickers, So we went back and asked for our stickers, They told us that they had been slowing that down, And gave us no offer of solution or compensation, When asked if they had any stickers at all, the lady at the front said they do but it’s the coffee cups. Well, like any reason reasonable person I asked well can we then get two free coffee cups for our trouble? I’m sure anyone reading this would be smart enough to know at this point what I was told, NO. When I asked the lady if she could find it in her heart to find a solution for us, she just said “I don’t know what you want from me”. When multiple solutions were there, One of the employees could have paid for the coffee cups and been reimbursed, We could have purchased the coffee cups, But none of these options came to the mind of the woman upfront. Always problems with this store stay away.
  • MB
    Melody Burgess
    Oct 16, 2025
    5.0
    The Cokes were flat and terrible but the food was okay, except for the McFlurry it was melted and not good at all.
  • RE
    Rena Edwards
    Oct 13, 2025
    2.0
    My window doesn't roll down so I have to open the door, with little space between the door and wall and the girl working the pay window would NOT stretch her arm to give me my change, I ordered a fish filet with no cheese and it was plain very disappointing in my visit today

Frequently Asked Questions About McDonald's

What are McDonald's Nicholasville location hours for dine-in service?

McDonald's in Nicholasville is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and open 24 hours on Thursday, Friday, and Saturday.

When is the drive-thru open at McDonald's Nicholasville?

The drive-thru operates from 5:00 AM to 1:00 AM Monday through Wednesday and Sunday, and is open 24 hours Thursday through Saturday.