McDonald's

3.1
1699 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
121 Oakbrook Dr, Mount Washington, KY
40047, United States

Hours

Reviews

3.1
1,699 reviews
5 stars
479
4 stars
283
3 stars
303
2 stars
187
1 star
447

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for food orders, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several customers complained about cold, stale, or poorly prepared food, with specific mentions of soggy fries and old burgers.

Staff Attitude

Feedback varied on staff demeanor, with some noting friendly service while others reported poor attitudes and lack of care from employees.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some customers noting it was clean while others pointed out issues.
  • ZS
    Zach The Trash Panda Slayer
    Oct 28, 2025
    1.0
    This location is absolutely awful! Zero improvement since we moved out of Mt. Washington in 2016! Just waited 10 minutes for a hashbrown 🤦
  • JD
    Jordan Dennison
    Oct 24, 2025
    1.0
    I have been to this McDonald's approximately three times and every time I come there I get parked for my order when they are not even busy they also pull their fries way too early and they are always soggy and cold I do not understand why this is the service that you all providing
  • AL
    Alyssa Linker
    Oct 21, 2025
    1.0
    They didn't give me the correct order
  • LE
    Les Evans
    Oct 20, 2025
    1.0
    I never get what I order in mt Washington. I believe it’s because I complained once before. Now it’s become a running joke. But, I can’t jump in my truck and zoom back up there every time my order’s wrong. If I have to come in and bag it? Why am I paying $9.00 for a Big Mac. There’s no sense in ordering breakfast and getting lunch. And, someone on the phone saying, “ come and get it.” I’m caring for the elderly. Bring it to me. I’ll give you the wrong address. Maybe you’ll come straight here!
  • BD
    Brian Daniel
    Oct 2, 2025
    1.0
    Worst McDonald’s in bullitt county.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 121 Oakbrook Dr, Mount Washington, KY?

McDonald's is open daily from 5:00 AM to 2:00 AM, except on Sundays when it opens at 6:00 AM and closes at 2:00 AM.

Does McDonald's at this location have a drive-thru service?

Yes, the drive-thru is open daily from 5:00 AM to 2:00 AM, except on Sundays when it opens at 6:00 AM.