McDonald's

3.2
874 reviews
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Business Details

1560 N Main St, Monticello, KY
42633, United States
(606) 348-6540
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1560 N Main St, Monticello, KY
42633, United States

Hours

Reviews

3.2
874 reviews
5 stars
252
4 stars
173
3 stars
174
2 stars
87
1 star
188

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times for orders.

Food Quality

Numerous reviews mentioned cold food, incorrect orders, and overall declining food quality.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and trash in the dining area.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by negative feedback.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders and missing items.
  • AM
    Andrea Morris
    Nov 5, 2025
    2.0
    The food tasted like old grease
  • DB
    Diana Brown
    Nov 4, 2025
    5.0
    I love McDonald's I go as often as I can
  • MS
    Michael Stewart
    Nov 2, 2025
    1.0
    Literally never can get a $30 order of food correct. It shouldn’t take an extra walk inside to get what we ordered Every Single Time we come to this location. Each time I give it another chance it’s just the same.
  • DB
    Daniel Brower
    Oct 31, 2025
    1.0
    If you are a Door Dasher, DO NOT accept offers from here. It is the only McDonalds I have dealt with that has issues with their tablet. You will waste your time and money waiting for nothing.
  • CC
    Christopher Conn
    Oct 11, 2025
    1.0
    Just don't do it. Literally go anywhere else and you will have better customer service as well as a good outcome. We pull through the drive thru, we're rushed asking us what it is that we want. Secondly, our Carmel macchiato came out and tasted like black coffee. So we went back through to address the problem, was told to pull around like every other time we have been at this location to eat. We wait at least 10 minutes, all for them to come out with a black coffee with whipped cream on top?! Definitely not worth your time. Keep moving!
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Monticello, KY?

McDonald's in Monticello is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location have a drive-thru service?

Yes, the Monticello McDonald's drive-thru is open every day from 5:00 AM to 1:00 AM.