McDonald's

3.5
1383 reviews
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Business Details

40 Ruby Drive, Madisonville, KY
42431, United States
(270) 821-4806
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
40 Ruby Drive, Madisonville, KY
42431, United States

Hours

Reviews

3.5
1,383 reviews
5 stars
472
4 stars
298
3 stars
276
2 stars
128
1 star
209

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food freshness, including cold and overcooked items, as well as incorrect orders.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times and frequent order mix-ups.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Staff Attitude

While some staff were praised for being friendly and helpful, others were described as rude or indifferent, contributing to a negative experience.

Order Accuracy

A significant number of reviews mentioned that orders were often incorrect, leading to customer frustration.
  • SF
    Stephen Faughender
    Oct 30, 2025
    1.0
    I guess this mc donalds servers rotten food. Bit into a sausage egg and cheese mc griddle smelled funny, took another bite then threw up in my mc donalds bag because of the taste, on way back to work. Never waisting my money there again.
  • TS
    tom simmons
    Oct 17, 2025
    5.0
    Good food but sometimes the get the order wrong like not getting the burger correctly
  • PS
    Patricia Shockley-Hasche
    Oct 11, 2025
    5.0
    Not the freshest, filet of fish, bun was crusty. More tarter sauce in the box than on the bun. Live and learn. It was fast and efficient.
  • TM
    Terry Mccleave
    Sep 30, 2025
    4.0
    Madisonville Kentucky location is definitely one of the better McDonald's I visited and eat
  • JD
    Joyce dixon
    Aug 29, 2025
    1.0
    The kitchen was filthy ..the workers would just drop food on the floor and walk in it. They themselves were dirty looking and gressey like no bath or hair washed in weeks ...if it hadn't been for my grandson wanting to stay I would have been out if there in a new York second. Please clean up your McDonald's...
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 40 Ruby Drive in Madisonville, KY?

The restaurant is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location offer delivery, and what are the delivery hours?

Yes, delivery is available daily from 5:00 AM to 11:30 PM or later on weekends. You can order online at https://mcdonalds.order.online/business/-5579.