Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
2.3
171 reviews
5 stars
35
4 stars
17
3 stars
9
2 stars
5
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, wrong orders, and unhelpful staff.
Inconsistent Hours
Many reviews highlighted that the location is not open 24 hours as advertised, leading to customer frustration.
Food Quality
Customers frequently complained about receiving cold or incorrect food, with some mentioning issues like watered-down drinks.
Staff Communication
Several reviews noted language barriers and unprofessional behavior from staff, impacting customer interactions.
Cleanliness
While some customers appreciated the cleanliness of the establishment, many others reported unsanitary conditions and poor food handling.
- KKKeirstin KennedyNov 18, 20251.0This is the absolute worst McDonald’s in Louisville. It always takes forever, the workers are normally rude and half of the time the food is wrong. This McDonald’s sucks the soul out of my body every single time I come here (unfortunately it’s on my way home from work)
- RMRoger MerckeNov 12, 20251.011:05 pm Wednesday 11/12/25 Closed. A dozen workers cleaning up. This is NOT a 24 hr. Store.
- BCBrumfield CateringOct 26, 20255.0They are Trifling!
- DBDonya BrooksOct 22, 20251.0I have Been to this McDonald about 8 times now because it’s close to me job and my order is always wrong I just don’t understand why I can never get what I pay for
- CPChris ParrinoOct 8, 20253.0Not a bargain anymore. It’s what you expect you know what you’re getting. Sometimes you just need something quick
Frequently Asked Questions About McDonald's
What are the standard operating hours of McDonald's at 9825 Brownsboro Rd?
McDonald's is open 24 hours every day of the week.
During what hours is delivery service available at McDonald's?
Delivery is available from 6:00 AM to 10:30 PM Monday through Wednesday and Sunday, and until 11:30 PM on Thursday through Saturday.
Is the drive-thru at this McDonald's location open 24/7?
Yes, the drive-thru is open 24 hours every day.
Where is this McDonald's location situated?
It is located at 9825 Brownsboro Rd, Louisville, KY 40241, USA.
What services are available at this McDonald's?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Which payment methods does McDonald's accept at this location?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's serve breakfast and have a children's menu?
Yes, it serves breakfast and offers a children's menu.
Can customers order McDonald's food through a mobile app?
Yes, customers can order through the McDonald's mobile app available on iOS and Android, or via the online delivery link.
Are there any fitness centers near McDonald's on Brownsboro Rd?
Yes, Snap Fitness and Hotworx yoga studio are nearby fitness centers where you can work out before or after your meal.
What healthcare facilities are close to McDonald's on Brownsboro Rd?
Nearby healthcare facilities include Baptist Health Medical Group Primary Care, several doctors' offices such as Faten Abdullah MD and Wanda Calvin MD, as well as Brownsboro Station Dental Care and Springhurst Animal Hospital.
Are there other dining options near McDonald's on Brownsboro Rd?
Yes, Zaxby's, a fast food and chicken restaurant with drive-thru, is nearby, offering alternative dining choices.