McDonald's

2.3
196 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
9825 Brownsboro Rd, Louisville, KY
40241, United States

Hours

Reviews

2.3
196 reviews
5 stars
40
4 stars
20
3 stars
10
2 stars
5
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unresponsive staff, and rude service, leading to frustration.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, including missing items and wrong food.

Inconsistent Hours

Numerous customers noted that the location is not open 24 hours as advertised, causing inconvenience.

Food Quality

Feedback indicated that food was often cold, stale, or not prepared correctly, contributing to a negative dining experience.

Staff Communication

A language barrier among staff was mentioned, making it difficult for customers to place orders or resolve issues.
  • FO
    FAR_ID Om_ar
    Jan 5, 2026
    1.0
    This is extremely annoying. I drove here for 17 minutes, and the map says it's open, but it's closed. This is a terrible place, and I'm furious.
  • TE
    tammy evans
    Dec 24, 2025
    1.0
    Got a quarter pounder meal the burger had nothing on it. It did not look like a quarter pounder. Got a big max meal burger fell apart could not eat it. They were cold just nasty
  • CL
    colleen lynch
    Dec 16, 2025
    2.0
    Lord... certainly cannot complain about the food but... The service inside the restaurant was why I will never return. Over twenty minutes for 2 diet cokes and one hash brown. Nobody even spoke to you when they handed you the food.No eye contact... Simply not a word... I wasn't expecting a red carpet, but a hello or thank you...Would certainly be nice.
  • EP
    Elizabeth Pate
    Dec 14, 2025
    1.0
    They have never gotten my order right, even when it's the most basic order. Every time I go here I check my bag, and without fail have to explain to the limited English speaking employee that it is not correct. They usually have to get a manager and I have to explain several more times before they ask me to pull up and wait. Then I usually wait an additional 5 minutes for a very basic order. I empathize with the staff, as it's clear there is a language barrier. But this is not working. Very frustrating. It happens, I get it. But every time?
  • MM
    Michael
    Dec 13, 2025
    1.0
    Just moved here beginning of December. Not surprised to see that after 3 visits here there's a 2.2 rating. Should be less, possibly in the negatives. 1st visit : ordered #1 combo no onions, med fry and a coke. Pulled up to window and watched the employee dump ice from another cup into my cup. Order comes with onions and some dried up old fries. 2nd visit : breakfast sausage mcmuffin w/egg hash brown add bacon. Dried up hash brown, no bacon in order. 3rd visit today 12/13/25 double quarter pounder with cheese and med fry 6pc nugget. No cheese on burger, dried out nuggets. It's like it never ends, get charged higher prices, McDonald's employees lackluster attitude, can't even get condiments with order even when you ask for it. It's like there's a rule that employees are to not give napkins or ketchup with any orders. How does corporate not care or pay attention to reviews?

Frequently Asked Questions About McDonald's

What are the standard operating hours of McDonald's at 9825 Brownsboro Rd?

McDonald's is open 24 hours every day of the week.

During what hours is delivery service available at McDonald's?

Delivery is available from 6:00 AM to 10:30 PM Monday through Wednesday and Sunday, and until 11:30 PM on Thursday through Saturday.