Long John Silver's | A&W

3.4
1142 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
8315 Preston St., Louisville, KY
40219, United States

Hours

Reviews

3.4
1,142 reviews
5 stars
389
4 stars
257
3 stars
189
2 stars
89
1 star
218

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many mentioning greasy, overcooked, or cold items, while others praised the freshness and taste of certain meals.

Service Speed

There are frequent complaints about long wait times for food, both in the drive-thru and inside the restaurant, with some customers expressing frustration over being asked to pull forward.

Customer Service

Mixed reviews on customer service; some customers appreciated friendly staff, while others reported rude behavior and poor communication.

Menu Availability

Many customers expressed dissatisfaction with frequently unavailable menu items, particularly cod fish, and the recent change to waffle fries.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and kitchen, with reports of dirty floors and unsanitary conditions.
  • DM
    Dave Miller
    Nov 18, 2025
    5.0
    Very good food. Wide variety. I eat here for the chicken strips.
  • MM
    Marti
    Nov 18, 2025
    4.0
    Staff was rushing is to hurry and order and wasn't very friendly
  • DR
    Don Rhoades
    Nov 7, 2025
    3.0
    Took 43 minutes after placing order to receive food. Ordered 2 - 16 piece family meals. Big order but far too long of a wait.
  • EJ
    Edward Donald Spies Jr.
    Nov 2, 2025
    1.0
    ALWAYS OUT OF COD FISH! I've had to go inside TWICE to talk to the managers and tell them, "If you aren't going to stock Cod fine! Just take it off the menu!" Guarantee if anyone tries to order Cod you will hear, "Sorry, we're out!" Service sucks. I've been in the drive thru and will be the only car. Pull up to the window just to be told, "Can you pull up to the blue sign? We'll bring it out to you!" They do that so they don't get dinged on their timed service! I might wait 10 minutes for my order. The only reason I go there is that its close to where I live. I have stopped going there and go to other restaurants that have opened up in hillview. I realize good help is hard to come by and most businesses are dealing with that... I just can't handle the not having food items on the menu not some of the time... ALL OF THE TIME. Would not recommend Long John Silvers restaurant in Okolona to anyone.
  • ST
    Samuel Thomas
    Oct 31, 2025
    1.0
    Food was terrible and everything was super hard It made me sick I threw it all up I should’ve went somewhere else when they told me is going to be a 10 minute wait because their fryer was down I knew something was wrong

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/