Long John Silver's

3.5
1485 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's
5447 New Cut Road, Louisville, KY
40214, United States

Hours

Reviews

3.5
1,485 reviews
5 stars
576
4 stars
318
3 stars
192
2 stars
125
1 star
274

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the fish while others found it greasy or poorly prepared.

Customer Service

Customer service is inconsistent, with reports of rudeness and unprofessional behavior from staff.

Order Accuracy

Frequent issues with missing items and incorrect orders, leading to customer frustration.

Cleanliness

Concerns about cleanliness in the restaurant and food handling practices.

Operational Issues

Reports of the restaurant closing early, being short-staffed, and long wait times.
  • BS
    Brian S
    6 days ago
    5.0
    Food was delicious despite waiting a few minutes longer than expected.
  • DG
    Dea Grinter
    Nov 11, 2025
    5.0
    Was hot and delicious
  • KD
    Kathy Diop
    Nov 10, 2025
    1.0
    My fish was so so salty and hard the crew on 11/10/25 1230pm needs to be more professional and stop doing food any kind of way . They need to be frie they make long John silver's I will not ever go back and I'm going to tell family to friends an more. So so unprofessional
  • LH
    Leah Hardin
    Oct 31, 2025
    5.0
    FRI- 10/31/25.I ALMOST 4GOT, BUT I SD I WOULD LEAVE A REVIEW!! THE MNGR- CHEP PENN WZ PHENOMENOL!! HE WZ VERY PROFESSIONAL & THE SERVICE CAN "NOT" BE BEAT! IK ALOT OF PPL DONT GET THE CREDIT THEY DESERVE! I HAD 2 GIVE MY 2CENTS & RECCOMMEND THAT HE GETS A RAISE. OF ONLY ALL MNGRS/SUPVRS. SHOWED THE CUSTOMER SERVICE SKILLS HE DID 2NITE! GREAT JOB😉
  • CB
    Carla Brockman
    Oct 14, 2025
    2.0
    I could not find the Fern Creek Long John Silvers online. When ordering, I asked for extra Tarter Sauce & they repeated it like 4 times as it they had never heard of it. No extra crumbles. No fork or spoon included with which to eat the slaw & no napkins. Very poor service & they were not even busy.

Frequently Asked Questions About Long John Silver's

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/