McDonald's

3.3
2169 reviews
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Business Details

25 S Laurel, London, KY
40741, United States
(606) 864-8778
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25 S Laurel, London, KY
40741, United States

Hours

Reviews

3.3
2,169 reviews
5 stars
639
4 stars
438
3 stars
459
2 stars
236
1 star
397

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, often requiring them to return for missing items.

Service Speed

Numerous reviews highlighted slow service, with long wait times for food and poor management of orders.

Food Quality

Customers frequently mentioned cold or undercooked food, with inconsistent quality across different visits.

Cleanliness

Several reviews pointed out cleanliness issues, particularly in the dining and play areas, affecting the overall experience.

Customer Service

While some staff were noted as friendly, many reviews criticized the overall customer service, citing rudeness and lack of attention.
  • MG
    Micheal Goff
    Jan 2, 2026
    1.0
    Took 40 minutes to get my food only 2 people in line
  • DH
    Destinynjoe Halfhill
    Dec 22, 2025
    1.0
    If I could leave zero stars I would. Waited twenty minutes for my burger to not include zero patties, missing half my fries.
  • NB
    Neal “novaman” Bailey
    Dec 22, 2025
    1.0
    Ordered a Big Mac last week got home opened the box the bun was upside down and no meat order 10 piece nugget today payed the guy was leaning out the second window telling me to pull in number 1 spot no one behind me so I pulled up they came to my window by the time I stopped and the food was cold
  • JR
    Jackson Roberts
    Dec 11, 2025
    1.0
    Took 45 minutes to get food. No one wearing beard covers. Every body in front of me, Their order was wrong including mine. Nasty and so slow
  • NC
    Noah Chance
    Dec 5, 2025
    1.0
    The Play Place Was The Only Good Thing About This Store... Its A Step Up From The 1 On Main St... Not By Much Tho...@ Least THIS Store Doesn't Have Nasty Managers Yelling @ A Young Man Accusing Him Of Being HIGH... Was Shocked When I Seen That Felt Bad 4 The Young Man Who I Spoke With Afterwards & Could Tell He Wasn't On Anything... We Should B Lifting Each Other Up Instead Of Dragging Them Down... Going To Go See If I Can Find That Gentleman & See How It Turned Out...
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 25 S Laurel, London, KY?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, McDonald's provides delivery services 24/7 through their online ordering platform.