Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,157 reviews
5 stars
637
4 stars
437
3 stars
457
2 stars
236
1 star
390
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration.
Food Quality
Many reviews mentioned cold, stale, or incorrect food items, with a significant number of customers expressing disappointment in the food's freshness.
Cleanliness
While some noted cleanliness in certain areas, others reported dirty tables and unsanitary conditions, particularly in the play area.
Play Area
The play area received positive feedback for being clean and enjoyable for children, although it was sometimes unavailable due to corporate events.
Staff Attitude
Customer experiences varied widely, with some praising friendly staff while others described rude or indifferent service.
- AWAmber Wilson2 days ago5.0Nicky the manager on shift was great. She went above and beyond. Has a friendly smile and great customer service. She was pleased to take our order and nice. In a day were good customer service is hard to find it can be found at London 1 Mcdonalds.
- AAabbygail alsipNov 8, 20251.0waited 30 mins for my food for it to be cold you have to be kidding
- KDKira DeatherageOct 28, 20255.0The building is new and clean and the food was good but I was disappointed with the service on one visit, I had to stand around for several minutes before anyone even took my order. Seems like they need more people here in the mornings.
- MCMattie CrawfordOct 28, 20251.0Got my order wrong an took forever too get it
- JMJon MartiniOct 21, 20251.0This place is ICE COLD!!!!!!! They should give out free hot chocolate and coffee. This is ridiculous !!!! Your food gets cold before you get it. I asked why it was 50 degrees inside, while it was 50 degrees outside. They said the manager had it set and locked. Said it could not be adjusted. I asked why the air was on , they said they had to make the employees cool in the kitchen. So it is set and locked. In other words, does NOT matter about customers. So guess what mcdonalds, WE DON'T CARE ABOUT YOU !!!!!
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 25 S Laurel, London, KY?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, McDonald's provides delivery services 24/7 through their online ordering platform.
Can I order food ahead for curbside pickup at this McDonald's?
Yes, curbside pickup is available allowing you to order ahead and pick up your food without leaving your vehicle.
What payment options are accepted at McDonald's on 25 S Laurel?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, it has a drive-thru to conveniently serve customers in their vehicles.
How can I access McDonald's menu and place an order online?
You can view the full menu and order online via their official website or the McDonald's app available on Apple App Store and Google Play.
Are there any rewards programs offered by McDonald's at this location?
Yes, through the MyMcDonald’s Rewards program, you can earn points for free food with your purchases.
What nearby dining options are available around McDonald's at 25 S Laurel?
Nearby dining options include Frisch’s Big Boy of London and Bojangles', both offering different menu choices to complement your visit.
What nearby services could be useful to customers visiting McDonald's?
Customers can visit nearby places like Static Hair Salon for beauty services or The Job Shop for employment assistance.
Are there healthcare facilities near McDonald's on 25 S Laurel?
Yes, there are several nearby healthcare facilities such as Earl Nose & Throat Specialist- Dr. Mongiardo and Appalachian Regional Head & Neck.