Business Details
About
Restaurant
Joella's Hot Chicken. The place where hearts are always warm and the chicken is spiced just right. At Joella's we spice our 100% antibiotic-free, hormone-free, all-natural chicken just the way you like - from just enough heat to bring out the flavors and warm your heart, to Fire-In Da-Hole, bless your heart. So, come on in & get the Hot Chicken you want off your brain & into your belly.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Joella’s Hot Chicken - Hamburg
2305 Sir Barton Way, Lexington, KY
40509, United States
Hours
Reviews
4.2
502 reviews
5 stars
326
4 stars
68
3 stars
28
2 stars
32
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the friendly and attentive staff, with many noting exceptional service experiences.
Food Quality
While many reviews highlighted delicious chicken and flavorful sides, there were complaints about inconsistency in food preparation and some dishes being overly greasy or cold.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, describing it as high relative to portion sizes and quality, leading to mixed feelings about value.
Cleanliness
Feedback on cleanliness was mixed; some customers reported a spotless environment, while others noted issues with cleanliness and maintenance.
Order Accuracy and Timeliness
Multiple reviews mentioned delays in service and issues with order accuracy, particularly with to-go orders, indicating a need for improvement in efficiency.
- AAAlexus ANov 26, 20252.0Service was great and workers were very friendly, no marks down there. Not very flavorful chicken/sauce when compared to other hot chicken places such as Dave's in my opinion. Also they don't carry honey????
- SGScott GreyNov 20, 20255.0Wow geat chicken. Tender and juicy. Slaw was sweet and tangy. Will be back soon!
- GFGeraly FerrerNov 14, 20255.0Comida muy buena y abundante
- KCKat CraftNov 8, 20255.0My Husband and I came to eat there in the Hamburg Pavilion location around 2:45 on Saturday 11/8/25. We had a friendly greeting, and spotless atmosphere! The staff was very polite and professional we were blown away! To top it off our food was absolutely perfect, it was hot delicious and even arranged esthetic pleasing. 10 outta 10 will definitely recommend!
- JJJ JenkinsNov 8, 20255.0The food is delicious, the restaurant is clean and the staff is super helpful and friendly! Randall the Manager was very attentive to make sure everything was top tier 😊
Frequently Asked Questions About Joella’s Hot Chicken - Hamburg
What type of food does Joella’s Hot Chicken - Hamburg specialize in?
Joella’s Hot Chicken specializes in Nashville-Style Hot Chicken, offering 100% antibiotic-free, hormone-free, all-natural chicken with six unique spice levels.
What are the operating hours of Joella’s Hot Chicken - Hamburg?
Joella’s Hot Chicken is open daily from 11:00 AM to 9:00 PM.
Does Joella’s Hot Chicken - Hamburg offer takeout and delivery services?
Yes, Joella’s Hot Chicken offers takeout, delivery, curbside pickup, and no-contact delivery options.
Are there vegetarian or vegan options available at Joella’s Hot Chicken?
Yes, Joella’s Hot Chicken serves vegetarian options and even offers vegan chicken.
What payment methods does Joella’s Hot Chicken accept?
Joella’s Hot Chicken accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Joella’s Hot Chicken a family-friendly restaurant?
Yes, Joella’s Hot Chicken welcomes families and children and provides high chairs and a children's menu.
Does Joella’s Hot Chicken have seating and restroom facilities?
Yes, the restaurant offers seating and restroom facilities for customers.
Can I access the menu and place an order online for Joella’s Hot Chicken?
Yes, you can view the menu at https://joellas.com/menu-all.php and place orders online at https://order.thanx.com/joellas.
What nearby restaurants can I visit before or after dining at Joella’s Hot Chicken?
Nearby dining options include Blaze Pizza, BD's Mongolian Grill, Johnny Carino's, Famous Dave's Bar-B-Que, and Corky's Barbecue.
Are there any nearby services or stores that customers might find convenient when visiting Joella’s Hot Chicken?
Yes, nearby services include Lexington Van Rentals, Verizon mobile phone store, Gordmans discount store, and stores like Men’s Wearhouse and Carter’s children’s clothing store.