Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported frequent issues with incorrect orders and missing items.
Service Speed
Customers experienced long wait times, especially in the drive-thru, with some waiting over 30 minutes.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, impacting the overall customer experience.
Food Quality
Food quality varied, with some customers receiving fresh and hot meals while others reported cold or poorly prepared food.
Cleanliness
The cleanliness of the restaurant was often criticized, with reports of dirty floors and unsanitary conditions.
GB
Gene Brock
Nov 7, 2025
4.0
Food was correct and actually good.
MS
Melissa Skinner
Nov 5, 2025
5.0
I found what I needed an checked my self out an I was on my way
TM
Tischa1989 Means
Oct 20, 2025
1.0
Every time I go thru it's something. Tonight, dry meat and tea looked like ginger ale but that didnt stop em from serving it even when I asked about the tea being funny looking.
TA
Tiffany Ann
Oct 18, 2025
1.0
I’ve lived all over the state of Kentucky, and when I tell you all this is by far the worst McDonald’s.. please believe me. Heading to Richmond ✌️ I hope they hire a real manager one day.
RS
Ron Stopable
Oct 17, 2025
1.0
If I could give it less than 1 star I would, the workers are rude and barely get my order right. I'm not one to be mean to customer service workers I really give them the benefit of doubt but they immediately were rude and disrespectful.