McDonald's

3.6
673 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2133 Argillite Rd, Flatwoods, KY
41139, United States

Hours

Reviews

3.6
673 reviews
5 stars
252
4 stars
140
3 stars
136
2 stars
50
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and long wait times.

Food Quality

Food quality is inconsistent, with reports of cold, poorly prepared items and issues with order accuracy.

Cleanliness

Several reviews mention cleanliness issues in the dining area and concerns about food safety.

Drive-Thru Efficiency

Drive-thru service is often criticized for being slow and disorganized, leading to long wait times and incorrect orders.

Positive Experiences

Despite the negatives, some customers express satisfaction with their meals and commend specific staff members for their kindness.
  • KJ
    Kellie Jackson
    Oct 25, 2025
    5.0
    I would like to thank the Flatwoods, KY location, from the bottom of my heart, THANK YOU! Today was a hard day for our family, as we had to put our dog down. Her appointment was at 10:45am and we wanted so bad to treat her to a couple of cheeseburger’s before she crossed over the rainbow bridge. The manager was wonderful as I explained that by the time they switched over from breakfast to lunch menu, there wouldn’t be enough time to let her eat and make her vet appointment on time. They prepared Sugar 2 cheeseburgers 15 minutes before menu switch and didn’t even charge us when we went to pick them up. Sugar really enjoyed them and that warmed our hearts with the task we had ahead of us. We will always appreciate your kindness and understanding. The Weidenhammer-Jackson Family
  • SC
    Sarah Cox
    Sep 5, 2025
    5.0
    Im addicted to the mocha frappes
  • SW
    Sarah Widdowson
    Jul 28, 2025
    1.0
    Went to get some lunch. Waited 8 minutes to order food on one side of the drive through while the other side had 4 cars order and move along the line. I finally said “hello?” And someone then asked for my order. I got my food and I started to eat my McCrispy and there were short light colored hairs in the sandwich and on the bun. I found 5 hairs on my sandwich. This doesn’t include the ones I probably ate. I was totally disgusted and unimpressed with this. Will not be going back here. Do not recommend. I took a picture of one of the hairs.
  • MF
    Maranda Foreman
    Jul 10, 2025
    3.0
    Fries 🍟 have been super cold 🥶 & hard w/a NASTY 🤮 Taste to them!!
  • HH
    Hayhay H
    Jul 8, 2025
    1.0
    Me and wife come everyday , usually decent . But the lady in the window that is almost always wearing a purple shirt has an attitude problem, if you don’t like your job quit. This is not the first time.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Flatwoods, KY?

McDonald's in Flatwoods, KY is open from 5:00 AM to 11:00 PM Monday through Thursday, 6:00 AM to 10:00 PM on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

What are the drive-thru hours at McDonald's in Flatwoods, KY?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.