McDonald's

3.6
678 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2133 Argillite Rd, Flatwoods, KY
41139, United States

Hours

Reviews

3.6
678 reviews
5 stars
254
4 stars
141
3 stars
136
2 stars
50
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, both in-store and through the app.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh items while others complained about cold or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues in the dining area and with food preparation.

Drive-Thru Experience

The drive-thru service received criticism for slow service and order mix-ups, although some noted quick service during busy times.
  • DC
    Dan C
    Dec 24, 2025
    4.0
    This McDonalds is usually pretty busy. They've only got my order wrong a couple times in several years. The crew is always happy and friendly at this McDonalds. I frequent other McDonalds in my area and this one is where you find most of the smiles. Old men still gather here for breakfast in the mornings and on a slow day it still feels like the 1980s....with a modern kitchen and Gen z types running the place.
  • EC
    Edward Cefala
    Dec 19, 2025
    5.0
    Bingo. Picturesque location in Flatwoods. 4:40 pm and they’re making a fresh pot of decaf after I ordered a single cup. I doubt it is all drunken however the gesture is very service-forward for a low price point customer
  • NS
    Nicholas Stevens
    Dec 18, 2025
    1.0
    I hope you came for meander food because the only fast thing here was excuses. We ordered ahead on the app for curbside pickup. They brought out mine and my wife's food fairly quickly but we were waiting forever for our daughters happy meal. To the point I went Into the store to figure out what happened. Still have no answers. Food was cold. And the box was soggy because the bag of apples was punctured and had time to soak into the cardboard. Eat somewhere else.
  • SW
    Sean Wilson
    Nov 30, 2025
    1.0
    If you advertise Holiday Pies you should have more than one pie ready.. intended to order 4, I wasn’t given the option to wait for them.
  • KJ
    Kellie Jackson
    Oct 25, 2025
    5.0
    I would like to thank the Flatwoods, KY location, from the bottom of my heart, THANK YOU! Today was a hard day for our family, as we had to put our dog down. Her appointment was at 10:45am and we wanted so bad to treat her to a couple of cheeseburger’s before she crossed over the rainbow bridge. The manager was wonderful as I explained that by the time they switched over from breakfast to lunch menu, there wouldn’t be enough time to let her eat and make her vet appointment on time. They prepared Sugar 2 cheeseburgers 15 minutes before menu switch and didn’t even charge us when we went to pick them up. Sugar really enjoyed them and that warmed our hearts with the task we had ahead of us. We will always appreciate your kindness and understanding. The Weidenhammer-Jackson Family

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Flatwoods, KY?

McDonald's in Flatwoods, KY is open from 5:00 AM to 11:00 PM Monday through Thursday, 6:00 AM to 10:00 PM on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

What are the drive-thru hours at McDonald's in Flatwoods, KY?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.