McDonald's

3.4
2184 reviews
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Business Details

120 Spears Ln, Crittenden, KY
41030, United States
(859) 428-0895
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
120 Spears Ln, Crittenden, KY
41030, United States

Hours

Reviews

3.4
2,184 reviews
5 stars
683
4 stars
451
3 stars
437
2 stars
213
1 star
400

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, hard, or improperly prepared food, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and rude staff interactions, particularly during busy hours.

Cleanliness

Several customers noted unsanitary conditions in both the dining area and restrooms, contributing to a negative experience.

Management Concerns

Reviews indicated poor management practices, including lack of staff training and inadequate handling of customer complaints.

Positive Experiences

A few customers shared positive experiences with friendly staff and good service, particularly during less busy times.
  • LL
    Lucy
    Nov 7, 2025
    1.0
    Came through the drive thru a few weeks ago. The employees at the second window could be heard cursing, which is completely unacceptable and unprofessional. Absolutely no respect for customers.
  • XX
    Xpl0ration
    Nov 7, 2025
    1.0
    Went in to place an order and before completing the order I had to walk out because of the staff. Every other word from each person was vulgar. Im coming in for a happy meal not to hearing kids cursing at eachother and not working.
  • YT
    Yuki Takahashi
    Nov 2, 2025
    1.0
    Worst place to visit. Slow slow slow…
  • TE
    Tonya England
    Oct 19, 2025
    1.0
    Breakfast burritos are ALWAYS hard as a rock on both ends! It's like they make a bunch and leave them in the warmer too long. I would like to see them made as you order!
  • DH
    Dustin Hicks
    Oct 18, 2025
    1.0
    Ordered 2x steak egg and cheese biscuits. Order came with bagels and returned them and explained why I ordered biscuits because it doesn't use breakfast sauce on the biscuits. They remade them with biscuits and the sauce. Failed experience
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 120 Spears Ln, Crittenden, KY?

McDonald's at 120 Spears Ln is open daily from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 11:00 PM Friday and Saturday, and 5:00 AM to 11:00 PM on Sunday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 5:00 AM to 11:00 PM on Sunday.