McDonald's

3.4
2196 reviews
Get DirectionsCallWebsite

Business Details

120 Spears Ln, Crittenden, KY
41030, United States
(859) 428-0895
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
120 Spears Ln, Crittenden, KY
41030, United States

Hours

Reviews

3.4
2,196 reviews
5 stars
687
4 stars
451
3 stars
438
2 stars
215
1 star
405

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Temperature

Many customers reported receiving cold food, with several instances of food being old or improperly prepared.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.

Staff Behavior

Several reviews noted unprofessional behavior from staff, including loud conversations, cursing, and a lack of respect for customers.

Management Issues

Customers expressed concerns about poor management, citing a lack of oversight and accountability among employees.
  • CB
    Chris Brown
    Jan 3, 2026
    1.0
    Nah man. Miss this one on I75. Clear lack of customer service and support. Didn’t get sick from eating it - that’s about the best I can say.
  • CR
    Carin Riley
    Dec 27, 2025
    3.0
    Sitting here trying to eat and all we hear is a blonde girl employee talking so loud, we could hear her in the bathrooms. As in she was screwing around and playing with other employees.These are all teenagers working, and they are WAY TO LOUD. She is pictured below. It is absolutely ridiculous how loud she is.
  • KL
    Krista Leonard
    Dec 27, 2025
    2.0
    Had to wait 10 min in Drive Thru then sent to a spot DT 1. Food was cold. Asked for 1 of the fish sandwiches without cheese, still had cheese. I dont mind waiting when the food is fresh, but its ridiculous when the order is not right and its barely warm
  • JJ
    jenny jones
    Dec 26, 2025
    1.0
    Worst McDonald’s ever. We waited over 40+ movies for our food, just for it to be cold. Do NOT go here… drive to the next exit
  • EC
    Emperor Creeper
    Dec 19, 2025
    1.0
    Worst McDonald's I've ever been to. Night shift employees are rude and lazy including management. I was cussed at and refused service because I didn't want to use the kiosk to order. Never got to order with a person. Then was forced to take a refund when the manager threw my money back at me while saying they are not going to make my order because they don't want to. I will gladly go to Wendy's instead.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 120 Spears Ln, Crittenden, KY?

McDonald's at 120 Spears Ln is open daily from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 11:00 PM Friday and Saturday, and 5:00 AM to 11:00 PM on Sunday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 5:00 AM to 11:00 PM on Sunday.