McDonald's

3.5
2565 reviews
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Business Details

2513 Hazlewood Drive, Crescent Springs, KY
41017, United States
(859) 341-2232
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2513 Hazlewood Drive, Crescent Springs, KY
41017, United States

Hours

Reviews

3.5
2,565 reviews
5 stars
873
4 stars
569
3 stars
498
2 stars
237
1 star
388

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with many experiencing long wait times, incorrect orders, and rude staff.

Food Quality

Feedback on food quality was mixed; while some praised fresh and hot meals, others complained about cold food and incorrect orders.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others pointed out issues with dirty restrooms and tables.

Management Issues

Several reviews highlighted poor management practices, including unhelpful responses to complaints and lack of accountability for staff mistakes.

Customer Experience

Some customers had positive experiences with friendly staff and efficient service, while others expressed frustration over poor treatment and service.
  • NS
    Not Sure
    3 days ago
    1.0
    CUSTOMER BEWARE. Be prepared to wait thirty minutes or longer. Just to recieve to bag with missing items. And an incorrect order. I will purposely drive out of my way to avoid this location
  • MS
    Marvin Scott
    Nov 10, 2025
    1.0
    Order food request off the grill , not out of bin of 27 min , she acted I was asking her to commit a crime by request, food was nasty and old taste , if you want food bactira, eat there, at your own risk !
  • II
    Ironic
    Oct 26, 2025
    1.0
    The quality of this location has plummeted in the past ~1 or 2 months. They must have new people working there, because the old staff was fantastic. This store frequently forgets items now, does not include sauces when asked for, and they don't even have the Monopoly promotional stuff half the time while the promotion is running. Last night I ordered a bacon quarter pounder meal and received a quarter pounder with no bacon, the fries container halfway full, and no Monopoly pieces anywhere in sight. On top of that, they will just randomly decide to lock the doors to the inside at like 8 or 9 PM. Very disappointed, this location used to be solid.
  • KM
    Kari Mas
    Oct 26, 2025
    1.0
    This McDonald’s is one of the worst as far as service and the food is always cold. Trying to resolve it with a manager is a waste of time
  • AH
    Andrew Heiert
    Oct 20, 2025
    1.0
    Please never order from this McDonalds. I ordered door dash TWICE and both times they gave me a hamburger patty and onions on a McGriddle. Truly disgusting place, wouldnt eat there if I was starving.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 2513 Hazlewood Drive, Crescent Springs?

McDonald's delivery hours are from 5:00 AM to 11:30 PM Monday through Wednesday, with extended hours on Thursday, Friday, and Saturday until 3:45 AM, and Sunday from 4:15 AM to 11:30 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Wednesday, 24 hours on Thursday through Saturday, and Sunday from 4:00 AM to 11:00 PM.