McDonald's

3.4
964 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
980 Jamestown Rd, Columbia, KY
42728, United States

Hours

Reviews

3.4
964 reviews
5 stars
306
4 stars
209
3 stars
191
2 stars
102
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Feedback indicated a lack of engagement and friendliness from staff, with some customers feeling ignored or treated rudely.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Food Quality

Customers expressed dissatisfaction with the quality of food, noting cold and poorly prepared items, which did not meet expectations.
  • NM
    Nathan Mcdonald
    Nov 17, 2025
    1.0
    So disappointed, took my niece and nephews trick or treat coupons. They refused to honor the coupons to start. Then main manager stepped 8n and said to honor them , so food all bagged except for the ice creams in cups that they refused to put 8n a bag or carrier. I tried to carry it all however they fell to the floor. The shift manager needs some training. I will be reaching out to address this.
  • RJ
    Raymond Johnson
    Nov 11, 2025
    1.0
    Frappe machine is always down, every time I ask I’m greeted with a rude attitude, ordered 5 things, 2 Mc chickens, 1 burgers a fry and a ten piece and sat at the window for over 15 mins. This is mostly the shift the works past midnight. Everytime I stop here it’s slow, food is old and the buns aren’t always toasted. 1/10 would rather eat saw dust
  • RL
    Richard Lancer
    Oct 31, 2025
    1.0
    This is by far one of the worst McDonald’s that I ever have been to The wait times are always long 30+ minutes almost daily. I’ve tried coming back to give him a chance cause I know that people have their days but this is a consistent thing all the time employees acting like they don’t even wanna be there. Can’t tell you how many times you drive by there and the line is wrapped all the way out to the main street where people have to drive around just to safely drive on the road. I do believe this will be my last time going to this location, and I sure hope that somebody up in corporate really comes down and handles the things that need to be taken care of because it’s ridiculous. I get with fast food. You won’t get your orders in two minutes like they used to always strive for, but nobody should have to wait 30 to 40 minutes for fast food. There ain’t nothing fast about that. Most of us are only given an hour lunch. How are we supposed to eat our food when it takes 40 minutes to get it For the price you have to pay It’s just not worth it anymore. They need to come down and clean house if these people don’t wanna come to work to work and go home or find another job, but don’t make your customer suffer because of it.
  • BC
    Bill C
    Oct 27, 2025
    4.0
    Just got coffee.
  • DR
    Donna Rieder
    Oct 10, 2025
    4.0
    Every Sunday morning, the line of cars for the drive-thru are backed up into the road, so I go inside to order, and it's always way understaffed for the amount of customers theat need to be served. It's always a long wait, even if I go inside.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Columbia, KY?

McDonald's in Columbia, KY is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery from 5:00 AM to 12:30 AM daily via their online ordering platform.