McDonald's

3.4
971 reviews
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Business Details

980 Jamestown Rd, Columbia, KY
42728, United States
(270) 384-3873
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
980 Jamestown Rd, Columbia, KY
42728, United States

Hours

Reviews

3.4
971 reviews
5 stars
308
4 stars
210
3 stars
192
2 stars
102
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and staff indifference.

Food Quality

Many reviews mentioned cold, undercooked, or incorrect food orders, leading to dissatisfaction.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions.

Staff Attitude

Several customers noted unfriendly or rude staff interactions, contributing to a negative experience.
  • JH
    Jessica Hutcheson
    4 days ago
    3.0
    This place is slow and food is sometimes ok and sometimes bad and the service is terrible
  • GB
    Glenda Brouckaert
    Dec 9, 2025
    1.0
    I haven’t eaten here in a number of years. I decided to try it again. I have been very disappointed.this is the third time I’ve been back. I will not be back. Burgers were dry, buns cold. Service was awful. Couldn’t get anyone to help without looking into the back and asking for help. I’m not the only one there were many upset customers. Won’t be back.
  • WL
    Will Loy
    Dec 8, 2025
    1.0
    Only stop here if you want to wait half an hour for 2 sandwiches. Pretty incompetent service.
  • TB
    Tammy Ballard
    Nov 30, 2025
    1.0
    If I could give zero stars I definitely would. And I take giving reviews VERY seriously. We went to this location on the way to visiting my husband's families church, I ordered an order of pancakes and bacon and an iced mocha, pancakes were cold when my iced mocha finally got made it looked like a cup of milk with ice and a flat lid, both my husband and I attempted to stand at the counter to ask for it to be re made we were passed by by workers who never approached us I told my husband not to worry about it but he insisted on waiting when finally the young gentleman asked what we wanted I explained I ordered an iced mocha (which he took my order) he took the drink back came back to the counter with the same drink and said what do you want me to do? I explained its not a mocha once again he took the drink back to I guess fix it but again not a mocha we simply walked out They get chocolate coffee ice whipped cream and chocolate drizzle and they are not a cheap drink very disappointing we will not return
  • MS
    Monica Snow
    Nov 24, 2025
    5.0
    Every time I come through this McDonald’s they are always welcoming and friendly. Truthfully and honestly I come through in the evening times and sometimes morning. I know how hard it is to work fast food. Kudos to this McDonald’s being better than the Russell springs one!!!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Columbia, KY?

McDonald's in Columbia, KY is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery from 5:00 AM to 12:30 AM daily via their online ordering platform.