McDonald's

4.0
722 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3618 Louisa Rd, Catlettsburg, KY
41129, United States

Hours

Reviews

4.0
722 reviews
5 stars
340
4 stars
181
3 stars
110
2 stars
34
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, burnt, or improperly prepared items.

Service Experience

Mixed reviews on customer service; while some praised friendly staff, others reported rudeness and order mistakes.

Cleanliness

The restaurant was noted for its cleanliness, particularly in the dining area and bathrooms.

Speed of Service

Service speed varied, with some customers experiencing quick service while others faced long wait times.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items.
  • JG
    Jonathan Gilbert
    Oct 19, 2025
    2.0
    Going by past experiences at McDonald's, I would have to say the egg McMuffan was old, which is to say that it was preped way too soon so that the egg was rubbery the muffin dried out and the cheese slightly desicated. The coffee was old as well and had the taste of brew left on the heating element to long. I go to McDonald's when traveling and have an expectations of consistent quality. Today was not that day.
  • JJ
    Jacob Justice
    Oct 18, 2025
    1.0
    They must the moment at the McDouble and put cheese on it Then when we went back through, they forgot the other McDowell that we ordered then we went in And tell them about it, and the woman was rude
  • VM
    Virginia Moore
    Oct 9, 2025
    4.0
    Love McDonalds, best coffee!!
  • GG
    Gary
    Oct 4, 2025
    1.0
    Very rude customer service I guess she was a manager she didn't have normal clothes on but she was very very rude
  • PB
    Prince Barrow
    Sep 13, 2025
    1.0
    Horrible experience food wasn't warm ordered fires as well were ice cold the food taste quality was Horrible also ordered ice coffee and there was no flavor it was basically ice water 😫 waited in line for 15 to 20 mins for a fish sandwich that took 15 mins and was mushy as can be like dam yall had one job and failed

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's on weekdays?

McDonald's is open from 4:30 AM to 10:00 PM Monday through Wednesday, and extends to 11:00 PM on Thursday and Friday.

When does McDonald's open and close on weekends?

On Saturdays, McDonald's operates from 4:30 AM to 11:00 PM; on Sundays, it is open from 5:30 AM to 10:00 PM.