Pizza Hut

Reviews

• AE

  Adora Easterbrook

  Dec 8, 2025
  5.0
  There is no inside, just a place to pick up. But the food is good, the people are always nice. The app is convenient. Only ever done pick up, I don't know how delivery would be.
• RH

  Robert Hardesty

  Nov 15, 2025
  1.0
  Very slow!
• AC

  Amy Campbell

  Sep 20, 2025
  5.0
  The food was hot and delicious. Could have used a bit more marinara dipping sauce for the number of breadsticks buy the whole meal was great.
• EP

  Emily Price

  Sep 18, 2025
  5.0
  Excellent service I made a mistake ordering and they made it up for me no questions asked. Very kind and compassionate atmosphere.
• MT

  MISTI TONEY

  Sep 1, 2025
  1.0
  ⭐ Extremely Disappointed – Refund Mishandled and Staff Unprofessional I ordered two personal pan pizzas (well done) and breadsticks from the 31W Bypass Pizza Hut on Friday night. When I opened the boxes, one pizza was severely undercooked with large, fatty pieces of bacon — completely inedible. The second was slightly more cooked but still had a raw, floury taste. I contacted the store immediately and was offered a $20 credit, which I declined. I requested a full refund and was told a supervisor would follow up. Two days later, I received a voicemail from Tina, the store manager, confirming the refund had been processed. I appreciated that — until I checked my bank app and saw a *new pending debit* for the same amount, posted at the exact time of her voicemail. Concerned, I called the store. Jaden answered and claimed to be the manager, but quickly passed me off to Tammy, the actual on-duty manager. Tammy started off calm, but when I asked for a receipt or confirmation of the refund, she said I’d need to come in the next day. She called Tina while I was on hold, then returned with a completely different tone — condescending and argumentative. She insisted I was misreading my bank app and that the refund had gone through, despite the transaction clearly showing as a pending *debit*, not a credit. When I calmly explained this, she raised her voice and said, “Well, we know how to run this store and it was refunded,” then hung up on me. This experience was unacceptable. Staff should not misrepresent their roles or dismiss customers with valid concerns. Jaden falsely claimed to be a manager, and Tammy’s behavior was unprofessional and disrespectful. I hope Tina handles things differently when I follow up. Until then, I won’t be returning to this location — and I’m seriously reconsidering whether I’ll visit any Pizza Hut in Bowling Green again.

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