McDonald's

3.7
1893 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
612 31 W Byp, Bowling Green, KY
42103, United States

Hours

Reviews

3.7
1,893 reviews
5 stars
711
4 stars
435
3 stars
379
2 stars
157
1 star
211

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

While some staff provided excellent service and were friendly, others were noted for being rude or inattentive.

Food Quality

Feedback on food quality was mixed, with some praising hot and fresh items, while others complained about cold food and poor preparation.

Wait Times

Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant, impacting their overall experience.

Pricing

Several reviews highlighted concerns about high prices relative to the quality and portion sizes of the food.
  • TA
    tommy anglin
    Dec 29, 2025
    1.0
    Deluxe burger missing tomatoes. This location in mt vernon ky seems to never get an order right!
  • SB
    Starr Blalock
    Dec 27, 2025
    5.0
    Made are order at the register when we looked at the receipt we notice we didn't get our deal on the mobile app ! But big shout out to MS . Jennifer aka Ms. Jen for her fixing the problem and going above and beyond. Absolutely a sweet heart and the best customer service I have gotten in a very long time
  • JF
    jonathan forsythe
    Dec 4, 2025
    2.0
    On 5 separate occurrences in the last 2 months the McDonalds on 31W has forgotten to give me multiple items including Mac nuggets, McChickens, McDoubles, and happy meals/items in happy meal like nuggets. If you stop there ALWAYS check your bag before leaving. This has happened on delivery, pickup, and being pulled forward in the drive through between the hours of 10am to 6pm.
  • DH
    Daniel Hall
    Nov 15, 2025
    1.0
    Same story after trying again years in the future. If you want your order completely messed up, and feel like you need to wait three times as long as any other fast food restaurant, then this is your McDonald's location.
  • ZW
    Ze “Captaininsanity” Willis
    Nov 10, 2025
    5.0
    Brittany who was up front remembered me as my order is special thank you all for making my food so good sorry for being picky and the cooks thank you for making my food amazing anxld fantastic only McDonald's I come to

Frequently Asked Questions About McDonald's

What are the regular drive-thru hours at McDonald's in Bowling Green, KY?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday, with extended hours until 1:00 AM on Fridays and Saturdays, and from 6:00 AM to midnight on Sundays.

Can I order McDonald's delivery in Bowling Green, KY, and what are the delivery hours?

Yes, delivery is available daily from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Fridays and Saturdays.