McDonald's

3.5
1563 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
603 Hennessy Way, Bowling Green, KY
42101, United States

Hours

Reviews

3.5
1,563 reviews
5 stars
541
4 stars
324
3 stars
303
2 stars
140
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rude behavior and poor handling of complaints.

Order Accuracy

Frequent issues with incorrect orders, missing items, and complaints about the drive-thru service.

Food Quality

Inconsistent food quality, with reports of cold or stale items, but some customers enjoyed fresh and hot meals.

Cleanliness

Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.

Speed of Service

Service speed varies, with some customers experiencing long wait times and others noting quick service.
  • TA
    T Adams
    Nov 12, 2025
    2.0
    I ordered the buffalo ranch McCrispy Chicken sandwich today on the McDonalds app, along with the wrap and a drink to eat on the way back to Tennessee. On the positive side, the order was ready in just a few minutes with was great but, the name of the sandwich needs to be changed to "McSoggy" because the fillet must have been left over from breakfast and the breading was very dark. Its really disappointing to spend that much on a sandwich expecting some semblance of quality only to get something that needs to be put on life support. And, you see the picture on the app on how great it looks only to get something that just needs a decent burial. Maybe corporate or the franchise owner needs to mystery shop here to see what kind of swill this location serves.
  • WW
    Wilson Weis
    Nov 2, 2025
    5.0
    I go to this location quite often since it’s on the way to work in the mornings and must say it is exceptional as far as Bowling Green fast food goes. Always timely service, professional, and they get the order right. Probably been here 20 times total and never have they made a mistake. Also they made the best Big Mac I’ve had in my life today so shoutout whoever was working tonight
  • MM
    Michelle Miller
    Oct 11, 2025
    1.0
    I don’t know how this place A joke you get pulled around for a frappe you can’t get no managers to answer the phone in nine times out of 10 your order is incorrect I mean like for re And I got pulled up for theal
  • DD
    Dookie Dogs
    Sep 17, 2025
    4.0
    Solid stop if you’re looking for consistent fast food in Bowling Green. The service is good, and the staff does their best keeping things moving. The only drawback is the long lunch lines so it’s worth timing your visit outside of rush hour
  • VR
    Veronica Rogers
    Sep 8, 2025
    5.0
    Hot coffee and good breakfast, friendly staff

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 603 Hennessy Way, Bowling Green, KY?

McDonald's is open from 5:00 AM to 10:00 PM every day of the week.

What are the drive-through hours for this McDonald's location?

The drive-through is open from 4:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.