McDonald's

3.6
1907 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3080 Scottsville Rd, Bowling Green, KY
42101, United States

Hours

Reviews

3.6
1,907 reviews
5 stars
699
4 stars
399
3 stars
366
2 stars
157
1 star
286

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and long wait times.

Food Quality

Numerous reviews mentioned issues with food quality, including cold, old, or improperly prepared items.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted unsanitary conditions and a lack of attention to maintenance.

Positive Staff Interactions

A few employees, particularly Ms. Lou, received high praise for their exceptional service and friendliness, creating a positive experience for some customers.
  • CA
    Cheyenne Albert
    Dec 30, 2025
    1.0
    Customer service matters, and unfortunately this experience fell short. The worker who took my order was unnecessarily rude and dismissive. I hope she takes a moment to reflect and adjust her attitude, as it directly impacts how customers perceive the business. I left very angry , idk why she wanted to respond with “ it’s not my fault you couldn’t hear me “ really ?! Is this how employees of McDonald’s act now a days ?! Like you guys are still employed with that nasty attitude ?! I hope she finds something that suits her better , if you are miserable working there … maybe you shouldn’t work there.
  • TP
    Tina Pink
    Dec 25, 2025
    5.0
    Everything went smoothly till now, I really love this restaurant
  • JL
    John Lee
    Dec 10, 2025
    1.0
    I ordered via the mobile app sit at the drive thru speaker for 15 mins no one answered the speaker but on the other lane it kept moving then I got tired of sitting I proceeded to move to the first window the lady at the window took my mobile code and then when I get to the window the cashier wanted told me to pull up I told her no I wasn’t going to pull up then the manager came to the window and told me if I wasn’t going to pull up then she wasn’t going to give me the food I payed for and that she was going to call the cops on me so I decided to pull up bc I was tired and just ready to get home
  • OM
    Olivia Myatt
    Dec 8, 2025
    1.0
    No receipt, burgers smushed and half put together, missing everything on a cheeseburger but the cheese. Rushed to pull up and wait even though we were the only car in line. Come on people, not expecting 5 star service but at least do your job correctly.
  • LS
    Linda Saxton
    Dec 4, 2025
    3.0
    I like going to McDonald's but they got to do better, I got a double cheeseburger, fries, nuggets, spicy mcchicken, and tea and none of it was fresh and it was old like it had been sitting for hrs i didnt check my food cause i was trying to get home, this was around 8 o'clock i was very disappointed and I dont even live in BG

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3080 Scottsville Rd, Bowling Green?

McDonald's is open daily from 5:00 AM to 1:00 AM Sunday through Thursday, and from 5:00 AM to 2:00 AM on Friday and Saturday.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the McDonald's drive-thru is open daily from 5:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.