McDonald's

3.1
1379 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Glades Rd, Berea, KY
40403, United States

Hours

Reviews

3.1
1,379 reviews
5 stars
345
4 stars
243
3 stars
308
2 stars
158
1 star
325

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers experienced long wait times, particularly in drive-thru and curbside orders.

Staff Attitude

Feedback indicated that staff were often unfriendly or unhelpful, with some customers reporting rude behavior.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared items.
  • JP
    joshua priest
    2 days ago
    4.0
    I have always gotten pretty good service at this location and the staff are friendly. The woman at the drive through told me that my code didn't work so we put my code back in. I have in the past had this company in different locations not even tell me that it didn't work so this was a big help and thumbs up for this location.
  • DW
    Dennis Wells
    4 days ago
    3.0
    Very disorderly service. Once we finally got the right order then we sat down to eat and it was good from there. Quite atmosphere and not too busy as long as it's not around 2:30-3:30 when the local kids meet up after school. Lol
  • GB
    Gene Brock
    Nov 7, 2025
    3.0
    Food was wrong as usual, but it’s McDonald’s.
  • HM
    Hannah Muscara
    Nov 2, 2025
    1.0
    At 8:30pm tonight I stopped at this McDonald’s to get a vanilla ice cream. The girl at the register said, “we are not serving ice cream at this time.” Here’s the problem: • I’ve gotten ice cream from this exact same location around 8pm two nights this week. • I also went to the McDonald’s by Walmart right after this — and THEY were serving ice cream at the same time. So this feels less like “the machine is down” and more like certain employees just don’t want to deal with the ice cream machine and are refusing to serve it because it’s inconvenient for them. Whatever manager is in charge here — you need to address this. The inconsistency looks lazy, unprofessional, and honestly just like employees doing whatever they feel like instead of doing their job. If the machine is down, say it’s down. If they’re cleaning it, say it’s being cleaned. But don’t just lie and act like ice cream isn’t being served at all. Because obviously other McDonald’s locations are still serving it — literally at the exact same time.
  • EB
    Emily Biggs
    Oct 29, 2025
    2.0
    Making people go back around to add on sauces at the speaker might be helping your “times” but is not helping your customer service at all. Poor decision by management. Maybe the focus should be getting orders out right and not leaving out food people pay for.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 101 Glades Rd, Berea, KY?

McDonald's at 101 Glades Rd, Berea, KY is open 24 hours a day, seven days a week.

Does this McDonald's location have a drive-thru service?

Yes, the McDonald's at 101 Glades Rd, Berea, KY offers 24/7 drive-thru service.