McDonald's

3.1
1392 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Glades Rd, Berea, KY
40403, United States

Hours

Reviews

3.1
1,392 reviews
5 stars
347
4 stars
243
3 stars
308
2 stars
161
1 star
333

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Customers frequently mentioned long wait times, both in the drive-thru and for in-store orders.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some customers experiencing dismissive attitudes from staff.

Cleanliness

While some reviews praised the cleanliness of the restaurant, others noted dirty tables and floors.

Food Quality

Several customers complained about cold or poorly prepared food, while a few mentioned satisfactory meals.
  • TD
    Tabatha Davis
    Dec 27, 2025
    1.0
    I placed a mobile order that included a frappe with three espresso shots. When I arrived at the first window, I was told you were out of espresso — something that was not reflected in the app. I asked if it could be made as an iced coffee instead and was told it was already made, so I accepted it as-is. At the second window, I received my food and a frappe without the espresso shots I paid for. I then asked for a side of Big Mac sauce and was told it costs extra and that I would have to go back around because payment isn’t accepted at that window. I find it unacceptable that I was unable to receive or be refunded for three paid espresso shots, but was then told I’d need to make another trip around and pay again for a sauce that costs significantly less. This experience felt dismissive, inefficient, and poorly handled. Eta. Not to mention the limp fries.
  • AS
    Anthony Speratos
    Dec 18, 2025
    2.0
    Have to present a receipt to access bathroom. Charge full beverage price for water. Food was lukewarm at best.
  • TM
    Traveling man
    Dec 11, 2025
    1.0
    Please stop allowing adults in the kids' area without children, I understand to an extent you can't just kick people out but this guy didn't have any food, did have any kids was on his laptop being loud as hell I stared at him long enough with my Dad death stare that he left.
  • JA
    Johnny Abner
    Dec 9, 2025
    1.0
    the service from the people were amazing. it did take them a minutes which is understandable. all fast food isn't really fast. but i specifically requested no pickles on my burger and they still put in on there. thankfully im not allergic to pickles but some people are. please re-read your tickets before giving food out and save yourself from a lawsuit.
  • NW
    Nicole Williams
    Dec 1, 2025
    1.0
    I recently visited this McDonald’s and was shocked by the way I was treated as a paying customer. After going through the drive‑thru, I walked inside to use the restroom. Despite having just purchased food, I was denied access because I did not have a receipt — something they don’t automatically provide unless you specifically request it. As someone who is four and a half months pregnant, when I need to use the restroom, it is not optional. Being told “no” under those circumstances was not only inconvenient but deeply inconsiderate. To make matters worse, I later overheard employees discussing how even staff members must wait for a code to access the restroom. That means both customers and employees are subjected to unnecessary barriers for a basic human need. This policy is not only impractical but also potentially harmful. Imagine a female employee or customer experiencing severe menstrual cramps and being forced to publicly ask for a code each time — it’s humiliating and unacceptable. I will be reporting this incident to the local health department, as I believe restricting restroom access in this way reflects poorly on both customer service and basic standards of care. McDonald’s should remember that dignity and compassion are just as important as efficiency.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 101 Glades Rd, Berea, KY?

McDonald's at 101 Glades Rd, Berea, KY is open 24 hours a day, seven days a week.

Does this McDonald's location have a drive-thru service?

Yes, the McDonald's at 101 Glades Rd, Berea, KY offers 24/7 drive-thru service.