Many customers praised the food as delicious and authentic, particularly highlighting dishes like the chicken Alfredo, bolognese, and various pasta options.
Service Issues
Several reviews noted inconsistent service, with some customers experiencing long wait times and inattentive staff, while others praised their servers for being attentive and friendly.
Reservation Problems
Multiple customers reported issues with reservations, including being seated at the wrong table or having their reservations lost.
Pricing Concerns
Some customers expressed dissatisfaction with unexpected surcharges and felt that the portion sizes did not justify the prices.
Atmosphere
The restaurant's atmosphere received positive feedback, with many describing it as pleasant and suitable for special occasions.
LC
Lisa Cole
Nov 14, 2025
5.0
So good always! Definitely one of the best places in town.
AS
Aubrey Smith
Nov 13, 2025
3.0
I’m bummed because we heard about this place from three different people, but it did not live up to the hype. The service was poor. They did not greet us or make eye contact or guide us to the table. The server seemed distracted and the drinks and appetizers took a long time to get to us, and the place was mildly busy. The food was ok. Not as high quality as people made it sound. I was truly hoping for a better experience based on how others spoke of it! I’m hoping it was just and “off” night for the staff, but that would have made a big difference for me.
ST
Seth Tones
Nov 13, 2025
5.0
Yum yum, everything was good.
Crispy brussel sprout appetizer, fantastic, gotta try if you like sprouts
CC
Christian Cavanah
Oct 28, 2025
1.0
All the food tastes like prepackaged, pre-made Sysco stuff with no real seasoning or effort put in. For the price they’re charging, it’s ridiculous. Nothing feels fresh or made with care — definitely not worth what they’re asking. They seriously need to do better for this price point.
TC
Trish Carney
Oct 11, 2025
1.0
Went for an anniversary dinner and had super high hopes. Our server took forever to greet us but was around our table multiple times. Our drinks took forever, our whole meal took forever. Our server would make strange comments to us about the pace but never really apologized. He said it was busy but the other tables around us were moving much quicker. I work in service and I have as much empathy as the next for a busy Friday night. I guess I just expected more. The food was just ok. If experience can’t make up for the food then no reason to come back and try again. Super disappointed. Better options and better service elsewhere.
Frequently Asked Questions About Napoli Italian Eatery
What are the regular operating hours for Napoli Italian Eatery?
Napoli Italian Eatery is open Monday to Thursday and Sunday from 11:00 AM to 9:00 PM, on Friday from 11:00 AM to 10:00 PM, and on Saturday from 4:00 PM to 10:00 PM.
Does Napoli Italian Eatery offer takeout and catering services?
Yes, Napoli Italian Eatery offers both takeout and catering services.
What types of payment methods does Napoli Italian Eatery accept?
They accept American Express, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is there a bar or alcoholic beverages available at Napoli Italian Eatery?
Yes, Napoli Italian Eatery has a bar onsite and serves cocktails, beer, wine, and liquor.
Does Napoli Italian Eatery cater to vegetarian and children's dietary needs?
Yes, they serve vegetarian options and have a children's menu available.
How can I contact Napoli Italian Eatery for reservations or inquiries?
You can call them at (316) 260-5859 or email courtney@napoliwichita.com.
Is Napoli Italian Eatery wheelchair accessible?
Yes, the restaurant has wheelchair accessible restrooms.
What nearby places can I visit before or after dining at Napoli Italian Eatery?
Nearby you can visit Game Time Wine & Spirits for drinks, or indulge in a relaxing session at beauty salons such as Nuude Aesthetics or Madrid Hair Studio.
Are there other dining options close to Napoli Italian Eatery?
Yes, nearby options include Pacific Coast Pizza for pizza lovers and Fizz Burgers & Bottles for American-style burgers.
What services are available nearby Napoli Italian Eatery for personal care and grooming?
There are numerous beauty and hair salons nearby, including Salon Pryme, SimplySkin LLC for waxing, CCN nail studio, and The Royal Hair Lounge for haircare and extensions.