McDonald's

3.5
961 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22315 W 66th Street, Shawnee, KS
66226, United States

Hours

Reviews

3.5
961 reviews
5 stars
330
4 stars
211
3 stars
202
2 stars
76
1 star
142

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and overcharging.

Service Quality

Many reviews highlighted rude or unprofessional behavior from management and staff, leading to a negative customer experience.

Wait Times

Customers frequently complained about long wait times in both drive-thru and curbside pickup, often exacerbated by disorganization.

Food Quality

Several reviews mentioned inconsistent food quality, including cold or improperly prepared items.

Staff Attitude

While some staff were praised for being friendly, many others were described as rude or unhelpful.
  • BD
    Byron Dunn
    Dec 22, 2025
    1.0
    Every time I buy a 10 piece chicken nuggets here, they give me 9. Every. Single. Time. Do not support this location.
  • SS
    Shelbye Sweet
    Dec 13, 2025
    1.0
    Carmen is the absolute worst manager of any establishment I have ever met. I have had so many issues with wrong orders or being overcharged and she NEVER takes accountability for her store’s actions. She has several occasions ran her mouth and screamed when we get things corrected. She blames customers for errors that her employees make. I ordered 3 meals and only 1 was rang in as a meal and was overcharged by over 8 dollars and she said it’s because I ordered it all in separate pieces which is not true. She then was screaming about me to the employees where the whole restaurant could see and hear while another employee was so kind and helpful. Never once did she come to help me directly this time or come say sorry or anything, just sat off in the corner yelling and screaming. So unbelievably unprofessional and I will take the extra 10 minutes to go to the Bonner location because she is honestly so ridiculous. I took a video of the interaction as well and would LOVE to post it online so everyone can see this place for what it is.
  • BB
    Brian Baldwin
    Nov 22, 2025
    3.0
    It's a McDonald's so the food is all the same. I try to avoid this one because of the poor service and long waits every time.
  • SO
    Sara Oehlert
    Nov 16, 2025
    1.0
    On 11/16 used the mobile app.for curbside pick. Order was incorrect on hand off and told the attendant that it wasn't correct. End up going in to get it corrected. The management was very rude and incompetent on reading the ticket. The ticket clearly showed what we order but didn't reflect what we got service. Very disappointed in this manager
  • LC
    LaNaysia Chatmon
    Nov 9, 2025
    3.0
    I ordered online, and my burger was DRY.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Shawnee, KS?

McDonald's in Shawnee, KS, is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it closes at midnight.

What are the delivery hours for McDonald's at this location?

Delivery is available daily from 5:30 AM to 10:29 PM, with extended hours until 11:29 PM on Friday and Saturday.