McDonald's

3.5
1899 reviews
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Business Details

2200 E Sante Fe, Olathe, KS
66062, United States
(913) 764-8900
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2200 E Sante Fe, Olathe, KS
66062, United States

Hours

Reviews

3.5
1,899 reviews
5 stars
651
4 stars
431
3 stars
351
2 stars
168
1 star
298

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unhelpful staff, with several experiences of poor customer service and long wait times.

Cleanliness

Multiple reviews highlighted filthy conditions in both the dining area and bathrooms, contributing to a negative dining experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poorly prepared food.

Management Issues

Several reviews mentioned unresponsive or rude management, particularly in handling complaints and customer concerns.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • WD
    Watch Dog
    4 days ago
    1.0
    11/20/25 @ 13:39 Ordered (2) Hot & Spicy McChickens...Both were hard as a ROCK & the mayo was a yellow color...What kind of food are you serving??
  • DT
    Dave Thompson
    6 days ago
    1.0
    let's just say this, it's been 10 days and I am still recovering. the smell was off, but I didn't realize it was was the food until I left the premises.
  • GF
    Gina Foulks
    Nov 4, 2025
    3.0
    This store's atmosphere was dark and cold. It has the kiosk order system. The person serving me was not friendly. He acted preoccupied. The food was as expected. The fries got cold quickly.
  • EN
    Emma Njuguna
    Nov 2, 2025
    1.0
    Very rude and arrogant Manager on duty today ,terrible service Jose I think was his name
  • LG
    Lynn Garber
    Oct 1, 2025
    1.0
    Lady with coral collared shirt and grey bun and glasses (I’m assuming she was a manger) was rude to me. I was the only guest in line at 12am and was having a short and friendly chat with the cashier. I heard her yelling and holding my food out the window. I was talking to the cashier (who is incredibly friendly) for maybe 1.5 minutes tops with nobody in the parking lot and no line behind me. I pulled up to the window and saw she was upset. I started to apologize for chatting when she cut me off and rolled her eyes and just said “whatever” before slamming the window. I had an awesome experience with the same cashier/order taker the last two times I’ve been to this location, so it’s a shame that I will not be coming back because of this lady.
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Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's in Olathe, KS?

McDonald's in Olathe is open daily from 5:00 AM to midnight.

When is the drive-through service available at this McDonald's location?

The drive-through is open daily from 5:00 AM to 2:00 AM.