McDonald's

3.4
554 reviews
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Business Details

13330 W 87th Pky, Lenexa, KS
66215, United States
(913) 438-2711
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13330 W 87th Pky, Lenexa, KS
66215, United States

Hours

Reviews

3.4
554 reviews
5 stars
191
4 stars
117
3 stars
93
2 stars
50
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent service speed, with some experiencing long waits while others noted quick service.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders.

Food Quality

Feedback on food quality was mixed, with some customers enjoying hot and fresh meals, while others received cold or stale food.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude or unhelpful interactions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with tables and floors.
  • JG
    Jason Griffiths
    3 days ago
    1.0
    Worst service ever. They make me drive up when I ordered just a burger and when they start shouting out the window at me. This is the end of McDonald’s for me and my family. STOP TRYING TO FAKE THE TIME CLOCK OR DO AWAY WITH THE DAMN CLOCK.
  • TH
    Tenesha Horner
    Nov 7, 2025
    1.0
    They hire lazy people that just walk around doing basically nothing but taking up space and act like they don't speak english never get my order correct and the restaurant isn't ever clean clean like McDonald's standards what happened to the standards?
  • JB
    Jake Barrett
    Oct 28, 2025
    1.0
    Abysmally slow, 30 min wait behind 7 cars. Food was not hot
  • HS
    Hayley Scott
    Aug 7, 2025
    4.0
    TEACH YOUR WORKERS HOW TO BAG CORRECTLY! I’m tired of coming here and having to dig my fries out of the bottom of the bag and that’s usually on top of messing up part of my order as well. Used to do this for 7 years. It’s not that hard to get it right and get it out fast
  • DD
    Dillon Dunn
    Jul 30, 2025
    1.0
    The people here are always the friendliest however they refuse to fulfill breakfast orders placed and paid for on line before the cut off if you aren't in store to pick them up. I placed my order at 1027 so it would be fresh and arrived at 1035 and they did not have my order but it was still showing paid in my bank account and preparing in the app. After much discussion the store claimed it was an app problem, told me to call customerservice, and refunded me. Customerservice said it was a store policy issue and not coperate or the apps fault. I Would not reccoment placing online orders for this location.
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Frequently Asked Questions About McDonald's

What are the McDonald's Lenexa location's regular dining hours?

The restaurant is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.

What are the drive-thru hours at McDonald's Lenexa?

The drive-thru operates daily from 5:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.