Long John Silver's | A&W

3.3
864 reviews
Seacret Society

About

Fast Food RestaurantSeafood RestaurantTake Out RestaurantChicken Restaurant
Real seafood should be sourced from real sea-places, like, you know, oceans. So that's exactly where we source our wild-caught Alaska pollock, wild-caught Alaska salmon, and wild-caught north Pacific cod. We’re no one trick sea pony.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Long John Silver's | A&W
2928 N. Main St., Hutchinson, KS
67502, United States

Hours

Reviews

3.3
864 reviews
5 stars
267
4 stars
182
3 stars
141
2 stars
88
1 star
186

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the food was often overcooked, cold, or not fresh, with some describing it as greasy or burnt.

Service Issues

Numerous reviews highlighted slow service, long wait times, and poor customer service, with some staff members displaying a lack of professionalism.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Order Accuracy

There were frequent complaints about incorrect orders, missing items, and staff not understanding requests.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, including poor communication and lack of responsiveness to complaints.
  • BM
    Brittney Mahoney
    Nov 1, 2025
    1.0
    I’m being generous with the one star, the only thing nice about our visit through the drive thru was the cashier and younger kid, they were polite and trying. We should’ve known it wasn’t going to go well with the presence of the what seemed the whole staff smoking outback when we pulled up. The chicken and fish we received had been sitting, was tough to chew and not fresh. Was asked if I wanted to pick a different side because they had to cook the mac n cheese and it would take 10 minutes so I said I’d change to french fries, not a big deal. She comes back a couple minutes later and states, “the corn side we have to cook as well so can you pull forward”, I said okay but at this point we’d been waiting 15 minutes and could’ve just got the mac n cheese to begin with since we were waiting. Got home and everything was cold which we only live about 3 minutes away, and what we assume was the manager who was cooking wasn’t wearing a uniform, no hair net, hoodie covered in dog hair, and sounding like she chain smokes and hocks loogies for a side hustle. Only know she was cooking because they forgot the vinegar sauce so my husband went in to grab it, to which this manager asked “what ya need?” So my husband said what he needed and she threw it on the counter and walked away. Won’t be returning at all.
  • SA
    Scott Ackerman
    Oct 31, 2025
    1.0
    Oh boy where do we start....went through the drive thru, got the order finally and went and parked. Had to go back in to get what we asked for, the chicken was substituted for fish on my wife's order. When she went in the 2 ladies working got all pissy and mad because the order was wrong. The food was cooked good and tasted good but the service was horrific. "HAVE A NICE DAY" they screamed at us. 10-9-25 was the date, mid day.
  • BB
    Billy Bauer
    Oct 28, 2025
    1.0
    Service was slow and I found 2 dead crickets
  • CL
    Cora Lewis
    Oct 9, 2025
    1.0
    I ordered online and the only thing that was good was the drinks. Ionly had one tender instead of three and one shrimp instead of what I was supposed to get, half a spoonful of Cole slaw, and my husbands chicken was raw in the middle! They don't have a working phone I guess because no one will pick up.
  • SC
    Samantha Cook
    Oct 6, 2025
    1.0
    Frankly I’m surprised this store hasn’t been closed permanently, their customer service is the worst I’ve seen, they make a mistake? That’s your fault they refuse to answer the phones and the food is horrible I’ve driven from Salina to eat long John’s for so long and it has gotten worse every time I hope they re vamp or close for good

Frequently Asked Questions About Long John Silver's | A&W

Can I order online and pickup in store?

Yes! Order online and pickup in store at participating Long John Silver's restaurants. Find your local LJS here: https://www.ljsilvers.com/locations

Can I see a menu?

You can see a menu here: https://www.ljsilvers.com/menu/