McDonald's

3.5
413 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
612 East 11th St, Hugoton, KS
67951, United States

Hours

Reviews

3.5
413 reviews
5 stars
151
4 stars
85
3 stars
75
2 stars
30
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with many expressing frustration over slow service.

Food Quality

Mixed reviews on food quality; some praised fresh and hot items, while others complained about cold or poorly prepared food.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attention.

Cleanliness

Concerns were raised about cleanliness, particularly in restrooms and food preparation areas, with some customers noting unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to dissatisfaction and frustration.
  • SG
    Sun Brite Gel
    Oct 18, 2025
    5.0
    Fast Good Food With Great Service
  • MI
    Miranda Illoldi
    Oct 4, 2025
    1.0
    Checked on google to see what time this location closes, google says 11 pm on Friday and Saturday. Tried to order ahead for pickup at 10:05 pm on Friday Oct 3, and the app was set to breakfast. I thought that was weird. I tried to call at 10:08 pm and no answer. I tried to edit the hours on google and google said that location confirmed hours 4 weeks ago. I drove to McDonald’s in Hugoton KS and pulled up behind a pickup in Drive Thru at 10:28 pm. The pickup finished and pulled forward and I pulled in to order at 10:31 and crickets. They didn’t even say we are closed, just refused to answer. That is ridiculous.
  • PC
    paul case
    Jul 27, 2025
    3.0
    The stars given was based on not knowing which McDonald's it was talking about
  • WB
    William B
    Jul 12, 2025
    2.0
    The cashiers are always friendly but will not matter what time of day you will be waiting on the potato product in meals. They can have four vehicles pulled to side waiting
  • ZZ
    ZestOne
    Jul 4, 2025
    2.0
    Got to the counter, gave my order, cashier didn't say a word and just took my order I then proceeded to wait at the tables, after a few minutes i saw an employee put a bag down I walk to the bag and see it's my order No employee said anything to me, got the silent treatment the whole time

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's in Hugoton, KS?

McDonald's in Hugoton, KS is open daily from 7:00 AM to 10:30 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.

What are the drive-thru hours at this McDonald's location?

Drive-thru service is available daily from 7:00 AM to 10:30 PM, with extended hours until 11:00 PM on Fridays and Saturdays.