McDonald's

2.8
1228 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 W 14th St, Chanute, KS
66720, United States

Hours

Reviews

2.8
1,228 reviews
5 stars
256
4 stars
179
3 stars
248
2 stars
161
1 star
384

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, with some experiences lasting over an hour.

Food Quality

Many reviews indicated that the food served was often cold, old, or incorrect, leading to dissatisfaction among customers.

Staff Attitude

Numerous customers described staff as rude or unprofessional, with complaints about poor customer service and management behavior.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, contributing to a negative overall experience.
  • JD
    Jessica Drumm
    4 days ago
    1.0
    They seemed overwhelmed by orders. They are unable to keep up with Door Dash/ mobile, drive through and walk in. The fries were old. People were hollering back and forth trying to keep up. Overall displeased.
  • KH
    Kathy Himes
    Nov 30, 2025
    1.0
    Waited for ever and food was cold
  • JB
    Jeremy Brooksher
    Nov 26, 2025
    1.0
    Worst drive thru ever. Says closing is at 12:00, pulled up at 11:28, someone girl yelling like a banshee it’s closed…
  • TD
    Tyler Dorman
    Nov 21, 2025
    5.0
    The food was freash, fast and great. Liz, the gal who the ran food out to the waiting customers was super polite. It was refreshing to have this interaction at a McDonald's ♡ Thank you, Liz! 😊
  • CB
    Christopher Bewley
    Nov 2, 2025
    1.0
    There are a bunch of really tacky printed signs in the first window that you can see from the drive-thru. Horrible grammar. " Dont call in all time Dont be part of team No argue " etc. Looks like an incredibly toxic place to work. If you're going to have people sitting in the slowest drive-thru in town, I would suggest moving those or taking them down altogether. If I thought there was any chance that I would have to deal with the person that hung those, there is zero chance I would go there.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Chanute, KS?

McDonald's in Chanute is open daily from 5:00 AM to midnight for regular dining.

When is the McDonald's drive-thru open?

The drive-thru operates daily from 6:00 AM to midnight.