McDonald's

2.8
1220 reviews
Get DirectionsCallWebsite

Business Details

101 W 14th St, Chanute, KS
66720, United States
(620) 431-2938
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 W 14th St, Chanute, KS
66720, United States

Hours

Reviews

2.8
1,220 reviews
5 stars
255
4 stars
177
3 stars
246
2 stars
161
1 star
381

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Food Quality

Many reviews highlighted issues with food being served cold, old, or incorrect, leading to dissatisfaction with the overall dining experience.

Cleanliness

The restaurant was frequently described as dirty, with unclean dining areas and unsanitary conditions noted by multiple customers.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, including poor customer service and lack of management oversight.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, or poorly prepared food, contributing to frustration.
  • TD
    Tyler Dorman
    3 days ago
    5.0
    The food was freash, fast and great. Liz, the gal who the ran food out to the waiting customers was super polite. It was refreshing to have this interaction at a McDonald's ♡ Thank you, Liz! 😊
  • NB
    Nicky Boles
    Nov 3, 2025
    1.0
    0 star rude people, food is always old. They need to shut this McDonald down or do a check up on these peoples customer service and rehire. Fastest wait time I have experienced is 10 minutes. Makes me miss the city McDonald they actually cared about thier drive thru times and the attitude of their employees.
  • CB
    Christopher Bewley
    Nov 2, 2025
    1.0
    There are a bunch of really tacky printed signs in the first window that you can see from the drive-thru. Horrible grammar. " Dont call in all time Dont be part of team No argue " etc. Looks like an incredibly toxic place to work. If you're going to have people sitting in the slowest drive-thru in town, I would suggest moving those or taking them down altogether. If I thought there was any chance that I would have to deal with the person that hung those, there is zero chance I would go there.
  • OL
    Oliver Leibold
    Oct 27, 2025
    1.0
    Waiting forever, food is not cooled right, place is dirty...never again
  • MA
    Marco Andrew
    Oct 11, 2025
    1.0
    0 STARS. WORST PLACE I’VE EVER BEEN. I wouldn’t wish this place on my worst enemy. We sat in the drive-thru for over 35 minutes, only to get food that looked and tasted like straight-up garbage. Cold, disgusting, and completely inedible — we threw every bit of it in the trash. The staff clearly couldn’t care less, and it’s obvious no one here has even heard the words “customer service.” This place should honestly be shut down. The fact it’s still running is beyond me. Save yourself the time, money, and frustration — DO NOT EAT HERE. EVER.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Chanute, KS?

McDonald's in Chanute is open daily from 5:00 AM to midnight for regular dining.

When is the McDonald's drive-thru open?

The drive-thru operates daily from 6:00 AM to midnight.