Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 13028 Kansas Ave. in Bonner Springs, KS. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported problems with their orders, including wrong items, missing items, and orders being given to the wrong person.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, many others experienced rudeness and unhelpfulness.
Food Quality
Several reviews mentioned poor food quality, including undercooked or burnt pizzas, and complaints about skimpy toppings.
Delivery Problems
Many customers faced issues with late deliveries, with some orders arriving cold or not at all.
Positive Experiences
Despite the negative feedback, some customers highlighted positive experiences, particularly with specific staff members and timely service.
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Sara
Nov 11, 2025
2.0
I made an order online and its a frequent order and I have never complained but I had a pizza burnt in spots with a crust folded over and inedible in places. The pizza is so wildly unevenly cut that no two people have the same amount of pizza and inwatched the cashier cut it with the dirtiest pizza cutter with topping dripping off of it. Hand washing isnt a practive here either. Though the cashier seemeded sweet it was saccharin and when I requested a reciept she seemed very put out to print it off. There was someone that had walked in and she stopped mid order and conversation to hand me my pizza when in reality she should have completed the transaction she was doing forst not interrupted someone and pushed them out of the way to hand me my pizza. Poor quality food and unprofessional behavior here. I would prefer my pizza not even be cut if it means they arent even and having the cross contamination of other pizza while doing it is wild.
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Connie Reynolds
Oct 11, 2025
1.0
This place is horrible. I wish I could give zero stars. We ordered pizza to pick up and were told it would be ready in 15 minutes. When we went to pick it up, they had given our order to a door dasher. I had to ask what they were doing about our order because no one addressed it to us and they told us they would have to redo our order because they gave our order to the wrong person. Then we are told "but don't worry there wont be a charge for your order, it will be free" That is the only reason we waited and we had to wait for another 45 minutes longer for the 2nd order to be remade. Then when it was finally done she told my daughter we had to pay full price for it. When she said I thought it would be free because of their mistake she said "oh no you I'm sorry misunderstood me but I meant you wouldn't have to pay this one and for the original order we gave to the wrong person." Then when I got upset about it, they didn't even apologize, but they just told me I didn't need to get so mad about it. Are you kidding me?! Don't waste your time and money with this worthless place.
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Stephanie Ford
Oct 11, 2025
3.0
Edit: (Two stars added) The owner of this franchise has reached out and made right this situation. It was greatly appreciated and shows they are trying their best to improve service. Thank you.
When I arrived to pick up my order I was informed it had been given to a door dasher. They said my order would be remade and it would be free. Original order was supposed to be done at 5:30, didn’t get remade order until 6:10. When my order was finally done, I was told it would be full price and she had meant when she told me it was going to be free that I didn’t have to pay for the order that was given to someone else. Clearly, the door dash recipient who received my pizza order got their order for free but I had to wait an extra 40 minutes and received no discount. Won’t be back to this location.
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Fredrick Maxie
Aug 9, 2025
1.0
There’s nothing much to say other than horrible!!!!!! Was a waste of 40$, like everything else Pizza Hut has went to being SHIT.
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Buffy W
Jul 16, 2025
2.0
Got the ultimate hut bundle.. 2 medium pizzas one was suppose to have chicken on it. IS THE CHICKEN IN THE ROOM WITH US?