McDonald's

1.7
141 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
2616 US Hwy 52, West Lafayette, IN
47906, United States

Hours

Reviews

1.7
141 reviews
5 stars
17
4 stars
2
3 stars
7
2 stars
7
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and failure to honor app deals.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Cleanliness and Management

Reports of unsanitary conditions and poor management practices, leading to a chaotic dining environment.

Food Quality

Mixed feedback on food quality, with some customers noting freshness while others reported stale or poorly prepared items.
  • DJ
    Devon Jones
    Nov 13, 2025
    1.0
    Bad experience. Drive-thru. Ordered a Big Mac with no onions (hate onions and a single one will ruin a meal for me), no pickles, no sauce. You’d think meat, cheese, lettuce and buns would be pretty simple. Got up to the pay window and had the guy read my order back to me. I didn’t hear “cheese” on my Big Mac so queried him. He confirmed that cheese comes on the Big Mac by default. Didn’t move a single car length for about 10 minutes. Finally got up to the pick-up window, received my food, and no cheese on the Big Mac. Handed it back to the gal - she returned in a minute and said “I just put a piece of (cold) cheese on the original one.” I said that was fine. Got home and discovered my Big Mac was full of tiny onions embedded into one of the buns and one patty (I couldn’t see them in the dark when in line in my car). My meal was ruined for all intents and purposes. To the store/regional/district manager: When you have this many dissatisfied customers/poor reviews, you have a LEADERSHIP problem. And, likely, with that, a TRAINING problem. And/or a STANDARDS/CULTURE problem. And/or a SUPERVISORY/QUALITY ASSURANCE problem. I’d be spending a large percentage of my time being hands-on at this poorly performing store.
  • MO
    Mysterious One
    Nov 13, 2025
    1.0
    Everytime I come to this location my order is wrong food greasy and I have to wait .im now 10 minutes on a valve meal. Cars behind me getting their food I could see if I had a big order . Don't recommend this location.
  • KG
    Kathleen “Katie” Greski
    Nov 5, 2025
    1.0
    Took my money, spent 20 minutes in drive thru to not get my food. Scramble Eggs, Sausage, and Biscuit....not ready in 20 minutes. I had to leave for work. But hey, they still got the money from me!!!!
  • DS
    Derek Swango
    Oct 29, 2025
    1.0
    What a McScam, I came excited to play monopoly only to be scammed out of my playing pieces (probably the $1 million dollar pieces if I had to guess).shopped under the monopoly tab on the keyosk, ordered the large variations (coke and fry) and other items I don't prefer for my chance to play. Even tho it is advertised everywhere you look, when they brought my items none of them had playing pieces. Just my luck, thanks.
  • LS
    Lenna Scott
    Oct 27, 2025
    1.0
    This location is an absolute AWFUL! Handed me a Frappe with caramel dripping over the side.... I asked to have it cleaned off, he wiped it with a napkin and tries to hand me the sticky cup to me! I then told him I wanted a different cup and instead of them just double cupping it..... they pulled me up to remake it! In the meantime, 5 vehicles get their food and I sit and wait for a machine pulled frappe, which takes less than 30 seconds to make! Our food was cold at this point!!!! The staff has poor attitudes also! Get rid of your management team if this is their idea of good customer service expectations!

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in West Lafayette, IN?

McDonald's in West Lafayette, IN is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 12:00 AM through their online ordering platform.