McDonald's

3.3
1981 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5918 State Road 43 N, West Lafayette, IN
47906, United States

Hours

Reviews

3.3
1,981 reviews
5 stars
583
4 stars
428
3 stars
401
2 stars
194
1 star
375

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, with many waiting over 30 minutes for their orders.

Food Quality

Several reviews mentioned cold or stale food, with complaints about incorrect orders and poor preparation.

Cleanliness

Customers frequently noted dirty bathrooms and unclean dining areas, contributing to a negative dining experience.

Staff Attitude

Many reviews highlighted rude or indifferent staff, with complaints about poor customer service and lack of urgency.

Positive Experiences

Despite the negative feedback, some customers praised quick service and friendly staff during certain visits.
  • AC
    A C
    Nov 15, 2025
    1.0
    Service is horrid. Go to Wendy’s or Taco Bell next door instead.
  • TC
    Tessa Carter
    Oct 26, 2025
    1.0
    Sat in drive thru 10 mins and just pulled out as still had 4 cars ahead. I don't know what was going on but that's the slowest I've ever encountered.
  • NK
    Neil Klemme
    Oct 25, 2025
    1.0
    If I could give no stars I would. Worst McD in America.
  • SM
    Steven “NOMATTER” Marlin
    Oct 11, 2025
    1.0
    The past 10 times of going and getting the same orders there is always something messed up. Be it the food is cold or twice cooked or the sandwiches not plain or made wrong. Keep thinking there is a light at the end of the tunnel, but... The employees, at night especially, don't seem to know or care about what they are doing.
  • CT
    Cathy Tomsons
    Oct 9, 2025
    1.0
    Food took too long to come out, the store was not busy. Employees were standing around. Went to the counter to check and was ignored. When the food finally came. (1 spicy McChicken deluxe meal and 1 McChicken deluxe meal) both sandwiches and both orders of fries were cold)

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 5918 State Road 43 N, West Lafayette?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does McDonald's offer delivery services, and when are they available?

Yes, McDonald's offers delivery services daily from 5:00 AM to 12:00 AM. You can order online at https://mcdonalds.order.online/business/-5579.