Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported slow service, particularly in the drive-thru, with long wait times and orders taking too long to prepare.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food quality not meeting expectations.
Staff Performance
While some staff members received praise for their friendliness and efficiency, others were criticized for poor service and lack of professionalism.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh meals while others complained about cold, stale, or poorly prepared items.
Cleanliness
The establishment was generally noted as clean, although some reviews mentioned issues with food preparation areas.
MD
M.M. D.
Nov 10, 2025
1.0
The service here is absolutely terrible. I pulled up in the drive through and waited by the speaker. A voice said, "We are not taking orders now. Our system is rebooting." I watched the car in front of me get handed their food. I pulled up to the window and the girl had her back facing toward me. She finally turned around and opened up the window and said, "OUR SYSTEM IS REBOOTING AND WE ARE NOT TAKING ORDERS." Then she slammed it closed and turned her back to me again and just stood there.
So I parked and walked inside and there were people in line, getting their order taken. I said, "I was just in the drive-thru and told you guys aren't taking orders."
The girl at the front was actually nice and said, "ya, our system was rebooting, but I can take your order now."
I understand things happen with computers systems and that's okay. The girl at the drive-thru window was so rude and short for no reason. I was completely willing and happy to wait a couple minutes for you guys to get caught up. You guys didn't even let me ask how long it would be to reboot your system.
Literally the most rude customer service I've ever expirenced!
RO
Ronald Oberley
Nov 10, 2025
4.0
It's McDonald's
JC
jayce Cube
Nov 7, 2025
1.0
They have the best old dry shrunken burgers this side the Mississippi and if you want some good old yella butter to coat your teeth with they got that too
CT
Chloe Holding (TatoesMamaBear)
Nov 1, 2025
1.0
Stopped on the way home from a trip. Waited 25 minutes for my food. Only 2 women working. Ridiculous! My nuggets were old and cold so they're sitting in the warmer and really gross. Not fresh.
DS
David Smith
Oct 24, 2025
3.0
They advertise in the restaurant that they have table service, but I guess not. I ordered on the app like I usually do, put in the table number like I usually do, but when they had my order ready, they had bagged it and called out my number. I get table service at all the other McDonald’s that I go to. If they don’t do table service here, they need to stop saying that they do.