McDonald's

3.2
1917 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
400 Commerce Rd, Richmond, IN
47374, United States

Hours

Reviews

3.2
1,917 reviews
5 stars
513
4 stars
422
3 stars
397
2 stars
198
1 star
387

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, particularly in the drive-thru, leading to a negative experience.

Order Accuracy

Many reviews highlighted consistent issues with incorrect orders, missing items, and food not being prepared as requested.

Food Temperature

Several customers noted that food was often served cold or stale, particularly when waiting for orders.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported dirty dining areas and restrooms.

Speed of Service

Customers frequently mentioned slow service times, especially in the drive-thru, with long waits for food.
  • TW
    Tim Wilson
    Nov 3, 2025
    5.0
    Fast
  • NL
    Nicole Leigh
    Nov 2, 2025
    1.0
    We came through the drive through yesterday night around 8p. I ordered a ten piece nugget and a medium fry for my two kids (2 and 4). This morning, they both woke up with profuse, vomiting and diarrhea, and a high grade fever over 102. After consulting with their pediatrician, it has been confirmed that they are suffering from food poisoning. My husband, my other son and I, who did not consume the chicken nuggets are just fine. I still have five of them because for some reason, my kids refused to eat the rest of them last night and now I understand why. I am appalled and disgusted.
  • DA
    d adams
    Oct 28, 2025
    2.0
    Drive through staff needs training, time to grow up or something. Absolutely the worst interaction with another human being while trying to order. They were clueless. As you can guess, once at the pickup window order was wrong and we were not trying to special order or be difficult. Quality of service severely lacking
  • TP
    Teri petry
    Oct 26, 2025
    1.0
    Came through drive thru tonight and a kid with an extremely deep voice came over the speaker. Im partially deaf, and because of his deep tone, i could barely understand him. When i got to the window, same thing. I asked him to repeat my total because i couldn't hear him, and what he told me wasn't what was on the menu screen at the speaker. He was INCREDIBLY rude, and i let him know there was zero need to be rude. The young kid at the next window handed me my drink, but literally shoved the bag in my hand before shutting the window. When i got home, there was no meat on my sandwich, just the big Mac bun, pickles, lettuce and so much mac sauce that even if there was meat it would be inedible. I tried calling the store several times, no answer. Overall, i doubt l will ever return. This isn't the first or second bad experience either. Its every time i go through. Which thankfully isn't very often. I will stick with the others in town.
  • AM
    Andrew Moore
    Oct 20, 2025
    1.0
    10/20/2025 12:15 p.m. I want though the drive though line and ordered a #1 Large big mac, Large Fry, and a Large coke. Food was ice cold , the fries were intentionally upside down in the bag and the drink they gave me was a small. Not happy about this.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 400 Commerce Rd in Richmond, IN?

McDonald's at 400 Commerce Rd operates daily from 6:00 AM to 11:00 PM.

When is McDonald's drive-through service available?

The drive-through at this McDonald's location is open daily from 5:00 AM to midnight.