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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unhelpful staff, particularly in the drive-thru, leading to a negative experience.
Order Accuracy
Many reviews highlighted consistent issues with incorrect orders, missing items, and food not being prepared as requested.
Food Temperature
Several customers noted that food was often served cold or stale, particularly when waiting for orders.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported dirty dining areas and restrooms.
Speed of Service
Customers frequently mentioned slow service times, especially in the drive-thru, with long waits for food.
TW
Tim Wilson
Nov 3, 2025
5.0
Fast
NL
Nicole Leigh
Nov 2, 2025
1.0
We came through the drive through yesterday night around 8p. I ordered a ten piece nugget and a medium fry for my two kids (2 and 4). This morning, they both woke up with profuse, vomiting and diarrhea, and a high grade fever over 102.
After consulting with their pediatrician, it has been confirmed that they are suffering from food poisoning. My husband, my other son and I, who did not consume the chicken nuggets are just fine. I still have five of them because for some reason, my kids refused to eat the rest of them last night and now I understand why.
I am appalled and disgusted.
DA
d adams
Oct 28, 2025
2.0
Drive through staff needs training, time to grow up or something. Absolutely the worst interaction with another human being while trying to order. They were clueless. As you can guess, once at the pickup window order was wrong and we were not trying to special order or be difficult. Quality of service severely lacking
TP
Teri petry
Oct 26, 2025
1.0
Came through drive thru tonight and a kid with an extremely deep voice came over the speaker. Im partially deaf, and because of his deep tone, i could barely understand him. When i got to the window, same thing. I asked him to repeat my total because i couldn't hear him, and what he told me wasn't what was on the menu screen at the speaker. He was INCREDIBLY rude, and i let him know there was zero need to be rude. The young kid at the next window handed me my drink, but literally shoved the bag in my hand before shutting the window. When i got home, there was no meat on my sandwich, just the big Mac bun, pickles, lettuce and so much mac sauce that even if there was meat it would be inedible. I tried calling the store several times, no answer.
Overall, i doubt l will ever return. This isn't the first or second bad experience either. Its every time i go through. Which thankfully isn't very often. I will stick with the others in town.
AM
Andrew Moore
Oct 20, 2025
1.0
10/20/2025 12:15 p.m.
I want though the drive though line and ordered a #1 Large big mac, Large Fry, and a Large coke. Food was ice cold , the fries were intentionally upside down in the bag and the drink they gave me was a small. Not happy about this.
What are the regular operating hours for McDonald's at 400 Commerce Rd in Richmond, IN?
McDonald's at 400 Commerce Rd operates daily from 6:00 AM to 11:00 PM.
When is McDonald's drive-through service available?
The drive-through at this McDonald's location is open daily from 5:00 AM to midnight.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 5:00 AM to 11:30 PM.
Can I order McDonald's online or through a mobile app?
Yes, you can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on both iOS and Android platforms.
What payment options are accepted at McDonald's in Richmond, IN?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's at 400 Commerce Rd offer any special services?
Yes, they offer Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, WiFi, and Curbside Pickup services.
What nearby hotels can I stay at when visiting McDonald's in Richmond?
Nearby hotels include Cozy Garden Inn By OYO Hwy 40 Richmond, Econolodge, Days Inn, Travelodge by Wyndham Richmond IN, Old National Road Welcome Center, Villa Motel, and Comfort Suites.
Are there any family-friendly entertainment options near this McDonald's?
Yes, Putt Putt Golf and Games of Richmond offers miniature golf and games, perfect for family fun near this McDonald's.
Where can I refuel or rent a car near McDonald's at 400 Commerce Rd?
Nearby are gas stations like BP and Shell, and car rental services like Enterprise Rent-A-Car and U-Haul Neighborhood Dealer.
What nearby dining options are available apart from McDonald's?
You can find other dining options nearby such as Culver's, Bob Evans Restaurant, White Castle, and Cracker Barrel Old Country Store.