McDonald's

3.3
1927 reviews
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Business Details

400 Commerce Rd, Richmond, IN
47374, United States
(765) 962-5073
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
400 Commerce Rd, Richmond, IN
47374, United States

Hours

Reviews

3.3
1,927 reviews
5 stars
519
4 stars
423
3 stars
398
2 stars
198
1 star
389

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

There were mixed reviews on food quality, with some customers receiving cold or improperly prepared items, while others enjoyed fresh and hot meals.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty dining areas and restrooms.

Drive-Thru Experience

Many customers experienced slow drive-thru service and issues with order accuracy, leading to frustration.
  • MC
    Madison Cohorn
    Dec 5, 2025
    1.0
    i came here yesterday after i got off work for a grinch happy meal. they rang me up which totaled about $13. at the second window they handed me a mcrib with a fry. i told them i didn’t order a mcrib and that i got the bigmac grinch happy meal. the girl then told me they were out of bigmac sauce and couldn’t do the grinch meal due to the socks being out of stock. very disappointing that they didn’t inform me that they couldn’t do a grinch meal and still charged me for one.
  • AC
    Andrew “Lil A.C.” C
    Dec 1, 2025
    5.0
    Staff was extremely polite, and know how to act under pressure. Great food and service which makes up for the lazy, rude, and slow staff at National rd location( 3126 W National Rd, Richmond, IN). If your closer to the National rd, then do yourself a favor, and drive the extra distance to a different location, but the location on Commerce did a great job!
  • TC
    Todd Crabtree
    Nov 29, 2025
    1.0
    Me and my wife go there about a 1/2 an hour before they close in the drive through, and they proceed to tell us that they don't have French fries, what McDonald's runs out of French fries, it seems like the service is getting more shittier and shittier there. Won't be back
  • GJ
    Glenne Jones3
    Nov 24, 2025
    5.0
    My kind of McDonald's. Good team work. It seemed more like friends working together instead of co workers. It does make a difference. I travel all over the USA. I enjoyed the little time I was ordering and going back to eat at my hotel room. Thumbs up
  • PW
    Peter Wiethe
    Nov 24, 2025
    5.0
    Good service
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 400 Commerce Rd in Richmond, IN?

McDonald's at 400 Commerce Rd operates daily from 6:00 AM to 11:00 PM.

When is McDonald's drive-through service available?

The drive-through at this McDonald's location is open daily from 5:00 AM to midnight.