Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.
Food Quality
Food quality was inconsistent, with complaints about cold or stale items, but some customers enjoyed fresh fries and good meals.
Cleanliness
The cleanliness of the restaurant was noted positively by some, while others reported unsanitary conditions.
Wait Times
Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant.
RR
Robert
1 day ago
5.0
Great on mobile orders, drive thru and even dine in experiences. Always meeting the expectations here in Buchanan,MI location!
MM
Michael Mcdaniel
Dec 25, 2025
1.0
Been three times still have never gotten the right order without going in
AA
awvz77
Dec 16, 2025
1.0
Good job having items on the menu not available. Not just out for the day not available. Waste time in the drive through to get told we don't have that anymore....then take it off the menu board!!!
LL
Laura
Dec 16, 2025
5.0
We come early in the morning in the drive thru and get our favorite Frappacinos. This location is the absolute best because of the always great AUSTIN who is a manager. He does a wonderful job of making them the very best and is so nice & sweet to always remember us even. He is the GOAT of the Arches!! 😃