Rally's

Reviews

• KW

  Kayli Williams

  Nov 9, 2025
  1.0
  door dashed food and got a chicken box no fries, and a empty fry box😑
• GS

  Gurpreet Singh

  Oct 24, 2025
  1.0
  I was wating my order last 40 min not one open door and employees to much lazy guy
• CA

  Cyntia Allen

  Oct 11, 2025
  2.0
  The food isn't bad but the service leaves a lot to be desired.
• KY

  Kenni Yates

  Oct 9, 2025
  1.0
  Ordered online to pick up on my lunch break. I arrived 20 mins after I received a text that my order was ready only to pull up and be told they gave my order away because someone ordered the same thing and I had to wait for them to drop more wings. 15 mins later I receive my order only for them to get it wrong. I return in line to let them know the flavors of wings were wrong and I just wanted a refund. The guy I’m assuming the manager or team lead couldn’t figure out how to do it as it was an online order. Honestly I see why all locations are being closed, nobody seems to know or cares about how to do their job.
• JB

  Jessica Brooks

  Oct 5, 2025
  1.0
  October 4th at 645pm, We had the worse experience ever, with this locations manager. When the crew care more about customer service, theres definitely a problem. Where should I begin? Let's start a list: 1. 1 lane open, 6 cars in drive thru, 2 cars pulled off from the long wait 2. The gray shirt wearing "manager/team leader was handling the order taking/cashier with as much personalty as a funeral director. He was rude, condescending and a great candidate for a person needing to switch careers. There was nothing but attitude coming from his voice, and all the eye rolls like a teenage girl. 3. Asked about new menu items to get his opinion, he said, "I don't know cause I havent tried anything" Thats surprising cause as he was taking orders he was eating french fries and a milkshake. (Inappropriate to do in front of customers by the way) 4. After getting our order we pulled forward to check quality of food, and ofc cold fries, big buford and chicken tenders cooked last month. We drove back around to get fresh food, and it was TOSSED BACK AT ME. I requested a refund since he felt we were making it up about the quality. He refused to give us our money back. He yelled he was not allowed to do refunds. He slammed the drive thru window several times in my face, cause he didn't want to deal with me. I then called corporate while waiting in line for my fresh food. Who handled getting my food? The 2 young crew members, 1 wore blue sunglasses, the other wearing a red Santa Claus hat continued to apologize for the managers behavior. 5. Did not get a receipt. I'm sure thats to make sure there was no way our order can be tracked. Also im sure he didn't want us to have the info to file a complaint. (Sorry not needed, I have google and know how to find things) In closing, the therapy sessions I have had these last 13 months definitely has paid off. The old me, would have jumped through the drive thru window to get what I wanted. The new me rather warn others not to patronize a restaurant who dont value their customers worth. Yes, I have worked for $3.85 and hour as a youth so I get the frustrated, overworked, short staffed restaurant business. That being said, I knew that line of business wasnt where I would retire from. When folks get burnt out, like this manager at this location, he should move on. I suggest with his "charisma", research warehouse worker or correction officer.

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