McDonald's

3.2
1122 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9827 Lima Road, Fort Wayne, IN
46818, United States

Hours

Reviews

3.2
1,122 reviews
5 stars
331
4 stars
205
3 stars
189
2 stars
100
1 star
297

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and long wait times.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and food not prepared as requested.

Food Quality

Customers noted issues with food temperature, freshness, and overall quality, including cold fries and poorly made drinks.

Management Issues

Several reviews highlighted poor management practices, including inadequate staffing and lack of training for employees.
  • AH
    Adam Hinkle
    6 days ago
    2.0
    Although my food was good like every time I go to McDonald's the drive-thru service was absolutely horrible. I've never dealt with a drive-thru attendant that doesn't welcome you. Thank you. Or even hand you your food right. Absolutely dissatisfied and I will not stop back at this McDonald's
  • DD
    Deb
    Jan 4, 2026
    1.0
    This location just keeps getting worse and worse. Was in the drive thru. Car in front of us recieved our drinks when they realized the drinks werent theirs they handed them back. I pull up they hand me the drinks that had been in the car in front of me, I said no I want new drinks because they were in their car. The guy slammed the window on me. The fries were not full. Which it's like that all the time. The service sucks and the food just gets worse and worse. Will start going further away to another location.
  • KB
    Kaitlyn Baysinger
    Jan 4, 2026
    1.0
    I came through the drive through this morning to get breakfast and asked for 2 Egg McMuffins. The guy in the drive through rung them up as sausage McMuffins. I let him know he rung them up wrong and he said “that’s just how they show up”. I received my food and it was wrong, like I said.
  • TH
    Tracy Hale
    Dec 30, 2025
    2.0
    We live 5 minutes from this location. We get food from this location often. I am going to start driving to a different location due to the poor quality of food and the constant mistakes made to the order. The food is often cold, the soda machine needs changed but they still serve it to you, so you get a nice surprise when you take a drink. They rarely get the order right, over the past 4 months the order has been wrong everytime. The food is served cold
  • KR
    Kim Reneker
    Dec 30, 2025
    1.0
    We frequent this particular McDonald's 4-5 times a week as I love their Diet Coke. The customer service is awful. We visited there yesterday. 1st window takes my payment and hands me a receipt but says NOTHING. The 2nd window hands me my bag and 1 drink. I ordered 2. As we were waiting I realized she handed me the wrong order. Clearly her mistake as we stayed in line in the order we were served. She opened the window and rudely spoke to me about having the wrong order like it was my fault. I handed the order along with the drink,which was incorrect, back to her. They were clearly going to serve it to the next person even though my husband had taken a drink out of the cup. Pretty sure this is against health code. She was extremely rude again as she handed me my food. I don't expect a long conversation but I do expect to be treated nicely and to be spoken to. Whoever is in charge of the training needs to be fired. Rarely do they speak and we hardly ever get a thank you. It's beyond ridiculous and rude. We won't be back!! I'm tired of the rudeness and disrespect. You all better figure out your customer service because it sucks!! I would give 0 stars for service if it let me!!

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's have a drive-thru service?

Yes, this McDonald's offers drive-thru service from 5:00 AM to 11:00 PM every day.