Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a consistent problem with service quality.
Food Quality
Many reviews mentioned cold or improperly prepared food, with specific complaints about fries and sandwiches being served below expectations.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.
Positive Staff Interactions
Despite the negative feedback, some customers highlighted friendly and helpful staff members who provided good service during their visits.
SB
Shannon Van Buskirk
6 days ago
1.0
Bring Vicki Back, she may have been snippy or so called rude at times , but she was always running drive by herself, Im sure she was stressed, but she was prompt and never messed up an order. She gave Christmas cards out for the last I dont know how many years. Treat your staff better and their mood might be better. You get out of people what you give. BRING VICKI BACK TO THE DRIVE THRU, SHE TRULY WAS THE BEST . treat others as you want to be treated . She was ALWAYS nice to me, because I was nice to her.... its not hard. Give Grace, be patient. You never know what one is going through.
LW
Lucas Weick
Dec 27, 2025
1.0
Ordered sausage egg and cheese mcgriddle, got home and no egg on it. Ordered bagel sandwich and it was a biscuit sandwich when we got home. Long wait and should have had plenty of time to get the order right. This is consistently the worst McDonalds we have ever been to - always something wrong and/or extremely long wait times.
KG
Kevin Gumpp
Dec 19, 2025
1.0
Every time I go there is a bad experience. Slow, so very slow. Nobody in front of me. Can’t take my order for 5 minutes. Wait another 20 minutes for my food after I order. Your business model is fast food. We expect OK food, we expect OK service. We want fast food. Bring back the warming bins, bring back running sets sandwiches, quit making them be at a time, it’s slow and the person is so rushed they make a crappy sandwich. You done messed up.
SR
Sabrina Redding
Dec 14, 2025
1.0
Had a very horrible experience. The employees at the Scott /Illinois road McDonald's, put shame to all McDonald's name. There costumer service is absurd and a joke. Their incompetence as employees could cost that McDonald's to lose many loyal customers. I am beside myself with the values those employees have. Not only did they get the order wrong but when my son went to return the wrong items they did not replace or refunded the order. Instead took the receipt told him to leave laugh and called the police on my son for not leaving. I shorty arrive before the police arrived and informed the So call manager to "please do so call the police". Because they, themselves our stealing from my son. All the employees there we're acting immature, irresponsible, with there phone out instead of being more professional. We spoke to the police and a report was made.
It's just so sad how the McDonald's on Scott rd is going downhill. My regards to the owner.
JJ
jackknife2020
Dec 8, 2025
5.0
This McDonald's is better than any other in town. Even when they are slammed they get the food out as quick as posssible. My order is always right and fresh. If the owner is seeing this Michael is a gem. He is always so friendly and polite and puts a smile on my face everytime I see him when I come in. Not many fast food workers always make sure they say hi to customers, but he does.
What are the regular operating hours of McDonald's at 10310 Illinois Rd, Fort Wayne, IN?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open daily from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
Can I order McDonald's delivery from this location?
Yes, McDonald's offers delivery service every day from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sunday. You can order via their delivery website.
What services does this McDonald's offer for convenient pickups and deliveries?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery for your convenience.
Which payment methods are accepted at this McDonald's?
Accepted payment options are American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a mobile app for ordering?
Yes, you can use the McDonald's app available on the Apple App Store and Google Play Store to order conveniently.
What nearby banks can I find near McDonald's at 10310 Illinois Rd?
Nearby banks include Wells Fargo Home Mortgage, Flagstar Bank, and OneMain Financial, which are convenient for handling any financial needs before or after your meal.
Are there any nearby fuel stations near this McDonald's location?
Yes, the Kroger Fuel Center and Lassus gas stations are located nearby, ideal if you need to fill up your tank before or after dining.
What nearby fast food options are available near McDonald's on Illinois Rd?
Besides McDonald's, nearby fast food options include Burger King and Dairy Queen Grill and Chill, providing additional dining choices.
Are there any entertainment or retail spots close to this McDonald's?
Yes, you can visit Redbox for video and game rentals or Walgreens for pharmacy and convenience store needs, both located near McDonald's.