McDonald's

3.4
848 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10310 Illinois Rd, Fort Wayne, IN
46814, United States

Hours

Reviews

3.4
848 reviews
5 stars
258
4 stars
214
3 stars
143
2 stars
71
1 star
162

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a consistent problem with service quality.

Food Quality

Many reviews mentioned cold or improperly prepared food, with specific complaints about fries and sandwiches being served below expectations.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly and helpful staff members who provided good service during their visits.
  • SB
    Shannon Van Buskirk
    6 days ago
    1.0
    Bring Vicki Back, she may have been snippy or so called rude at times , but she was always running drive by herself, Im sure she was stressed, but she was prompt and never messed up an order. She gave Christmas cards out for the last I dont know how many years. Treat your staff better and their mood might be better. You get out of people what you give. BRING VICKI BACK TO THE DRIVE THRU, SHE TRULY WAS THE BEST . treat others as you want to be treated . She was ALWAYS nice to me, because I was nice to her.... its not hard. Give Grace, be patient. You never know what one is going through.
  • LW
    Lucas Weick
    Dec 27, 2025
    1.0
    Ordered sausage egg and cheese mcgriddle, got home and no egg on it. Ordered bagel sandwich and it was a biscuit sandwich when we got home. Long wait and should have had plenty of time to get the order right. This is consistently the worst McDonalds we have ever been to - always something wrong and/or extremely long wait times.
  • KG
    Kevin Gumpp
    Dec 19, 2025
    1.0
    Every time I go there is a bad experience. Slow, so very slow. Nobody in front of me. Can’t take my order for 5 minutes. Wait another 20 minutes for my food after I order. Your business model is fast food. We expect OK food, we expect OK service. We want fast food. Bring back the warming bins, bring back running sets sandwiches, quit making them be at a time, it’s slow and the person is so rushed they make a crappy sandwich. You done messed up.
  • SR
    Sabrina Redding
    Dec 14, 2025
    1.0
    Had a very horrible experience. The employees at the Scott /Illinois road McDonald's, put shame to all McDonald's name. There costumer service is absurd and a joke. Their incompetence as employees could cost that McDonald's to lose many loyal customers. I am beside myself with the values those employees have. Not only did they get the order wrong but when my son went to return the wrong items they did not replace or refunded the order. Instead took the receipt told him to leave laugh and called the police on my son for not leaving. I shorty arrive before the police arrived and informed the So call manager to "please do so call the police". Because they, themselves our stealing from my son. All the employees there we're acting immature, irresponsible, with there phone out instead of being more professional. We spoke to the police and a report was made. It's just so sad how the McDonald's on Scott rd is going downhill. My regards to the owner.
  • JJ
    jackknife2020
    Dec 8, 2025
    5.0
    This McDonald's is better than any other in town. Even when they are slammed they get the food out as quick as posssible. My order is always right and fresh. If the owner is seeing this Michael is a gem. He is always so friendly and polite and puts a smile on my face everytime I see him when I come in. Not many fast food workers always make sure they say hi to customers, but he does.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 10310 Illinois Rd, Fort Wayne, IN?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.