McDonald's

3.2
2298 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1880 National Rd, Columbus, IN
47201, United States

Hours

Reviews

3.2
2,298 reviews
5 stars
621
4 stars
461
3 stars
519
2 stars
260
1 star
437

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a consistently poor service experience.

Food Quality

Many reviews highlighted cold, stale, or improperly prepared food, with specific complaints about fries and burgers.

Cleanliness

The cleanliness of the dining area and restrooms was frequently criticized, with several customers noting unsanitary conditions.

Inconsistent Experience

While some customers had positive experiences with food and service, these were overshadowed by a majority of negative feedback regarding order accuracy and staff attitude.

Mobile Order Problems

Customers faced issues with mobile orders, including missing items and long wait times, indicating a lack of efficiency in handling app orders.
  • MH
    Matt Hunter
    5 days ago
    1.0
    I recently started using the app when my high school student asks me to grab food for him and I'm too cheap to pay for delivery. I could walk to this location from my job in less than 2 minutes and I leave (in my car) less than a minute after placing my order, yet when I arrive and get my food everything is cold. I'm talking cold-cold, almost like it's been in a fridge for 15 minutes before I ordered it. I don't demand my food to be fresh out of the cooker, but this is ridiculous. Today will be my last time grabbing food from here for him. The workers have always been great, at least.
  • JM
    Jasmine Miller
    Nov 11, 2025
    1.0
    We placed an online order tonight and when we pulled up no one answered the speaker, so we had to go to the window, again we got ignored. We saw all the workers but they just ignored us, so we had to honk our horn to get them to come. Then we were left waiting, no one said anything like "hey itll be out in a bit", they just ignored us again. We had to honk again and then a lady came and very rudely told us they hadn't finished out food yet. That is fine that it wasnt done but we were ignored multiple times, like what were we supposed to do???
  • KK
    Katie Koger
    Nov 1, 2025
    3.0
    Three stars because McDonald’s is like that ex you keep going back to—reliable, a little greasy, and never quite as good as you remember. Fries were great (for the 7 minutes they were hot), my burger looked like it lost a bar fight, and the ice cream machine was, of course, ‘down.’ Staff was friendly though, and it hit the spot in that ‘I hate myself but I’m hungry’ kind of way.
  • KC
    Kenny Cummings
    Oct 30, 2025
    1.0
    Ordered a mobile order. An employee handed me my food and said she'd be back in a second with my drink. She just never returned! Just disappeared. Meanwhile a host of other people around me were having problems with their orders too. Epic failure 0/5 stars!
  • SS
    Shastin Schoelch
    Oct 24, 2025
    1.0
    I came in the other night, maybe two or three nights ago, not sure. No sooner than I say down at a table I had an employee come up to me with a bit of an attitude and ask me if I was actually going to order food or just sit there and charge my phone. I said I am just charging my phone for a few minutes while I wait for my ride. I decided not to even stay. I called the next day and spoke to someone who claimed she was a manager (she was a Hispanic woman ) and she herself was quite rude and very dismissive. When I asked when the general manager was going to be there, she replied with " not today " again in a rude tone. She refused to give me her name, telling me she doesn't have to give her name to anyone. Easily one of the most unpleasant experiences I have ever had. I don't see myself coming back to eat here ( I have before and that experience was not very good either ). If you want to know how your staff should treat people, have the folks at Rally's train them. They are superior compared to this place.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1880 National Rd, Columbus, IN?

McDonald's is open 24 hours a day, every day of the week.

When is the drive-thru at this McDonald's location open?

The drive-thru is open 24/7, every day of the week.