Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,436 reviews
5 stars
515
4 stars
328
3 stars
251
2 stars
139
1 star
203
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and poor customer service experiences.
Food Quality
Mixed reviews on food quality; some found it fresh and hot, while others reported cold or poorly prepared items.
Cleanliness and Atmosphere
The restaurant was noted for being clean and well-maintained, but many customers disliked the new design and lack of traditional dining features.
Staff Competence
Several reviews highlighted language barriers and a lack of staff training, leading to misunderstandings and order errors.
Drive-Thru Experience
The drive-thru was often criticized for long wait times and inefficiencies, with some customers experiencing significant delays.
- PGPaul Groseclose1 day ago5.0I’ve been to this location several times. Food has always been fresh, which is key when ordering McD’s. Long lines move fast enough and the staff have been pleasant.
- PGPatti Greenwood2 days ago5.0The staff was so incredibly warm and friendly, and we have never seen such a clean McDonald's in all our travels. This should be a model restaurant for all fast food establishments to follow.
- MKMelody KyburzNov 6, 20251.0I did a mobile order and after they brought my order to me it was missing something. So I called and they said they didn't have what I purchased so needed my card for a refund. When they brought my card back and I got on the interstate to head home my 10 piece nuggets were really cold!
- TSTammy SwartOct 27, 20252.0I would rate them a 5 because I go at least 5 times per week. I like the service and the staff is friendly; but, I love playing the McDonald’s Monopoly game and I keep ordering from the game piece menu and I’m not getting game pieces. I understood the large drink but today ordered a breakfast sandwich which was on the Monopoly game menu and it didn’t have a game piece either. Bummer!
- KRKimberly RunnelsOct 24, 20251.0I got a plain cheeseburger today and when I opened the wrapper to eat it it had a long blonde hair in the hamburger like it was melted in with the cheese
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 15101 Thatcher Lane, Carmel, IN?
McDonald's at 15101 Thatcher Lane is open from 5:00 AM to midnight Monday through Thursday, from 5:00 AM to 1:00 AM on Friday and Saturday, and from 6:00 AM to midnight on Sunday.
Does this McDonald's location have a drive-thru service and what are its hours?
Yes, this McDonald's offers drive-thru service with hours matching the regular operating hours: 5:00 AM to midnight Monday through Thursday, 5:00 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to midnight on Sunday.
What delivery options are available at this McDonald's?
Delivery options include curbside pickup, same-day delivery, and no-contact delivery, with availability from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to midnight on Sunday.
Where can I place an online order for this McDonald's?
You can place an order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on the App Store and Google Play.
What payment methods does this McDonald's location accept?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are offered at the McDonald's on 15101 Thatcher Lane?
Services at this location include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Circle K for convenience and coffee, Target Carmel for shopping, and Starbucks if you're looking for a coffee shop alternative.
Are there other fast food options close to this McDonald's?
Yes, nearby fast food restaurants include Arby's, Taco Bell, Burger King, and White Castle for varied menu choices.
Where can I get vehicle services near this McDonald’s?
Automotive services nearby include Jiffy Lube for oil changes and tire services, and Discount Tire for tire repair and automotive parts.
Are there financial services near the McDonald's at 15101 Thatcher Lane?
Yes, Bitcoin Depot for currency exchange, The Exchange Network ATM, Western Union for money transfer, and Bank of America Financial Center are nearby.