McDonald's

3.5
1114 reviews
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Business Details

31 E 63rd St, Westmont, IL
60559, United States
(630) 968-3868
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31 E 63rd St, Westmont, IL
60559, United States

Hours

Reviews

3.5
1,114 reviews
5 stars
413
4 stars
229
3 stars
165
2 stars
86
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and inefficiency.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Speed of Service

Customers report slow service, particularly in the drive-thru, with long wait times and delays in receiving orders.

Food Quality

Inconsistent food quality; while some customers enjoy fresh food, others report cold or poorly prepared items.

Atmosphere

The restaurant has a play area for children, but some customers feel unsafe or uncomfortable at times.
  • QO
    Quin O'Brien
    5 days ago
    5.0
    I don't recall her name but a lady who says she's worked for McD for 47 years gave me exceptional service. I don't use the automated order system. She took my order the old-fashioned way without a complaint and even had a smile. Clean restaurant. Friendly staff.
  • SK
    Sam Kuehn
    Nov 16, 2025
    1.0
    It’s hard to care less than the staff here does.
  • GU
    Google User
    Nov 15, 2025
    5.0
    If I made a reservation can I dine with Ronald McDonald here?
  • SS
    Sammy Sosa
    Oct 18, 2025
    1.0
    Awful service. We had a mobile order, however, we all know you can not order fountain order on the app. SO I tried to order two large waters. Possibly the cashier misunderstood or was trying to be kind and said no charge for the water. We said sure, thanks. HOWEVER, the (I assume one in charge) proceeded to complain on is trying to get the monopoly stickers “for free” which is ridiculous. I do not care to spend the $1-2 to buy water. It was a whole thing of complaining to one another and dumped the water to another cups to “switch” without a sticker. Extremely rude. Ask us to pay, which I tried, OR simply kindly say you can not get the sticker OR ask your coworker to let you take over and do it. It always takes a large amount of time there as well. I would give a 0/10 and just drive to a different McDonalds and not waste your money on rude service.
  • JE
    Jeffery Ester
    Oct 17, 2025
    5.0
    Enjoyed my conversation with the manager about the history of MCDONALD'S
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 31 E 63rd St, Westmont, IL?

Delivery is available Monday to Wednesday from 5:00 AM to 11:59 PM, Thursday from 5:00 AM to 3:59 AM next day, Friday and Saturday from 4:00 AM to 3:59 AM next day, and Sunday from 4:00 AM to 11:59 PM.

When is the drive-thru service open at this McDonald's location?

Drive-thru operates Monday to Wednesday from 5:00 AM to midnight, Thursday from 5:00 AM to 4:00 AM next day, Friday and Saturday 24 hours, and Sunday from 4:00 AM to midnight.