Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 150 W Roosevelt Rd in West Chicago, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Order Issues
Many customers reported problems with incorrect orders, missing items, and delays in delivery.
Food Quality
Feedback on food quality was mixed, with some praising the pizza while others complained about cold or poorly made food.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms.
Management
Customers expressed dissatisfaction with management's responsiveness and handling of complaints.
AA
Anonymous Account
Nov 10, 2025
1.0
DO NOT EAT HERE I REPEAT DO NOT EAT
the food is freezer burnt the store is nasty don’t look like it been clean in years and the worker there handled the food with there bare hands they don’t wash them or wear gloves when making your food this store is literally nasty do not spend your many on this food
MR
Merina Rai
Oct 21, 2025
1.0
Never ever again very bad customer service.
HG
Hilda Cristal Garcia
Oct 6, 2025
1.0
I went to the west Chicago Pizza Hut on route 38. I want to confirm what has been said about the man who currently works there being a racist towards Latinos.(big guy with long hair and beard) I went into the establishment to pick up the pizza I ordered online and he made me wait 20 minutes. An African-American girl walked in, and in less than 2 minutes, he was already coming out ready to serve her. I got up from my seat and said, 'It's my turn, I got here first.' The man made a face of disgust and made a sound of displeasure. I paid, grabbed my pizza, and as I turned to leave, he said something about the fact that I asserted my turn. The girl responded, 'It's okay.' That man is bothered by Latinos, I will not be going back there!
Fui ala pizza hut de west Chicago en la 38, quiero confirmar lo que se a dicho del señor que actualmente atiende la pizzería sobre ser racista contra los latinos. Entre al establecimiento a recoger la pizza que ordené por línea y me hizo esperar 20 minutos más. Entró una chica afroamericana y en menos de 2 minutos ya el salió dispuesto a atenderla an ella. Me levanté del asiento y dije es mi turno yo llegué primero. El Sr puso una cara de disgusto y usó un sonido de desagrado. Pague, agarré mi pizza y me di la vuelta y el dijo algo sobre el echo que yo hice respetar mi turno. La chica respondió “está bien” A ese Sr le incomodan los latinos, no regresaré más ahí!! No apoyemos a negocios que no nos apoyan!
ZS
Zekex Sama
Sep 26, 2025
1.0
Este lugar huele a puro ulo, por favor no gasten su dinero. Pizza Now en West Chicago está mejor!!!
EL
Elizabeth Lopez
Sep 26, 2025
1.0
If it could be rated zero stars I would. My relative had gone to pick up a pizza with his son and experienced terrible terrible service. The man was big and has a beard yelled at him telling him that this is America and that spanish isn't spoken here. I don't remember English being the national language of this country. Disgusting behavior from that employee in a town predominantly hispanic/Latino.