Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,207 reviews
5 stars
436
4 stars
227
3 stars
173
2 stars
88
1 star
283
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and wrong food being served.
Service Speed
Customers frequently mentioned long wait times in both drive-thru and inside the restaurant, with some experiencing delays even when the location was not busy.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or stale food, as well as concerns about freshness.
Customer Service
While some staff were praised for their friendliness, many reviews highlighted rude or unhelpful service, particularly at the drive-thru.
Cleanliness
Some customers noted that the restaurant's cleanliness was lacking, particularly in the bathrooms and food preparation areas.
- LDLucy D1 day ago3.0This place was not that bad. The place was clean and the servers were nice. But they got my order wrong twice. I asked for 2 vanilla shakes and 1 strawberry. 2 small one medium. Also one vanilla no wiped cream. The order was slow for a few items. Then I got 2 strawberries not 2 vanilla. The one vanilla had wiped cream and they were all smalls. Like how do you get a small order so wrong. I told them what they got wrong and gladly fixed it.but still the 1 vanilla was still a small. So I had them get that changed. But since they were so nice apologized many times. In all nice place not well order taking
- HGHannah GrahamOct 21, 20254.0Bathrooms were clean and all of the doors had the foot handle thing to open them. I liked that
- TTTinariwen Huun huur tuOct 14, 20251.0Order a spicy McChicken meal and they gave me a regular one with nothing on it. Just bread and chicken. The fries were cold.
- MGMatthew GebisSep 26, 20255.0The manager that was on duty was courteous to his staff and welcoming to his customers. I would come back again.
- MKMike KSep 21, 20251.0The absolute worse McDonald’s I’ve ever been to. I go here because it’s close to my location, but every time I regret it. They always mess up the order from old/cold food to missing items to the wrong items. The management doesn’t care and does nothing about it. Please go somewhere else because the whole staff have no clue how to work at mcdonalds
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's in West Chicago?
McDonald's in West Chicago is open 24 hours from Monday to Wednesday, with varying extended hours on other days.
Does McDonald's offer delivery services?
Yes, McDonald's offers delivery services including same-day and no-contact delivery.
What payment options are accepted at this McDonald's location?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a drive-through available at McDonald's West Chicago?
Yes, the McDonald's location has a 24/7 drive-through service.
Can I order McDonald's through a mobile app?
Yes, you can order using the McDonald's app available on Apple App Store and Google Play Store.
What services does McDonald's West Chicago provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there other fast food restaurants near McDonald's West Chicago?
Yes, nearby fast food options include Taco Bell / KFC, KFC, and Burger King, providing variety for customers in the area.
What nearby grocery and shopping stores can I visit around McDonald's?
Lily's Dollar Plus, Carnicerias Jimenez grocery store, and multiple hardware stores like Ace Hardware and Murphy Ace Hardware are close by for shopping needs.
Are there any nearby coffee shops or dessert places near McDonald's West Chicago?
Yes, Dunkin', Parra's Bakery, and Baskin-Robbins are nearby for coffee, donuts, and ice cream treats that complement your visit.
How can I use nearby gas stations when visiting McDonald's in West Chicago?
Multiple gas stations such as Marathon Gas, CITGO, and bp America are nearby, allowing customers to fuel up conveniently before or after dining at McDonald's.