Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,359 reviews
5 stars
516
4 stars
296
3 stars
252
2 stars
95
1 star
200
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some experiencing rude staff and long wait times, while others praised friendly and fast service.
Food Quality
There were frequent complaints about food being cold, stale, or incorrect, although some customers noted fresh and hot food on occasion.
Cleanliness
The restaurant was described as clean by some, but others reported dirty bathrooms and a messy dining area.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Play Area
The play area was appreciated by families, but there were complaints about it being closed without prior notice.
- KSKatelyn Snyder1 day ago5.0We were coming from Edwardsville’s location where no one helped us. Troy has always treated us well - great service and greeting! The food was hot too! We appreciate it!
- DYDmitriy Yuri5 days ago1.0Incompetent! Imagine someone telling you they are working on an order. And then people see you waiting for over 20 min and not even seeing what's up. And then you ask agian then they said oh we lost it. Bro. Im good man, until A.I takes thier jobs I wont be comming back. I cant stand the amount of incompetence with the entire McDonald's organization. Its like the 3rd bad time in a row. They just look and stare out you but dont even ask if you need help. So disrespectful. At first I was against a.i but seeing that the average person cant show respect at that place. I Promise A.I will do 100% better. Please please please replace your staff with Robots. I promise they will out perform anyday. And I will give you a 5 star review.
- SWShelby WetzelNov 12, 20251.0Very disappointed with my drive thru experience tonight. I was not given a receipt and then questioned and denied a drink I paid for. They also forgot 2 cheese burgers that I also paid for. Probably 6/7$ of food that was not provided. Will not be back
- MHMary HobbsOct 19, 20251.0The staff was rude. I went in to get my food I ordered for the drive thru because the line was to long I went inside and was ignored I ask several people for help a two of them just walked away did not come to help me just let me stand there and when I got the attention of the shift manager she was also rude. Basically tossed my food at me
- BMBryon MillerSep 29, 20251.0Awful awful awful experience. We came to get food just a 20 piece nugget and fries they made us pull forward and weight because the nuggets needed to come up fresh when we pulled off. We took a bite of the fries and they were stale and cold and just old when we pulled up to get them replaced while waiting 15 minutes before closed the lights on the building and the lights in the parking lot all were turned off early. They eventually did give us fresh fries, but when I got home and looked at my nuggets, I saw that they were literally only 17 in them like it’s not hard to count out to 20 and it’s not hard to make sure that the fries are hot when the Nuggets come up hot especially because we had to wait. This is an awful McDonald’s. I do not recommend going to it at all. Plus the service was terrible. They didn’t even talk to us for real. They just wanted to leave early. They didn’t want to do their job. It was a terrible experience.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Troy, IL?
McDonald's in Troy, IL is open daily from 5:00 AM to 4:00 AM the next day.
During what hours is the McDonald's delivery service available?
Delivery service is available from 7:00 AM to 10:30 PM Monday and Wednesday to Sunday, and until 11:30 PM on Tuesday.
Does McDonald's in Troy offer drive-thru service and what are its hours?
Yes, the drive-thru is open daily from 5:00 AM to 4:00 AM the next day.
Can I order McDonald's for delivery or pickup online?
Yes, you can order for delivery or curbside pickup online via the McDonald's delivery website or mobile app.
What payment options are accepted at McDonald's in Troy, IL?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, this location offers WiFi, Mobile Ordering, Mobile Offers, DriveThru, Gift Cards, and McDelivery services.
Where is McDonald's located in Troy, IL?
McDonald's is located at 103 McDonald S Lane, Troy, IL 62294, USA.
What are some fast food options near McDonald's in Troy, IL?
Nearby fast food restaurants include Jack in the Box, Dairy Queen Grill & Chill, Burger King, and Arby's, offering a variety of burgers, tacos, ice cream, and sandwiches.
Are there any convenient automotive or gas services near McDonald's in Troy?
Yes, nearby automotive and gas services include U-Haul Neighborhood Dealer, CAT Scale gas station, Pilot Travel Center, BP gas station, and Wholesale ATV dealership.
What nearby landmarks or attractions can I visit around McDonald's in Troy?
You can visit the famous St Louis Arch, a notable landmark and museum, which is close to McDonald's in Troy.